SOLVED: Missing dialogue

[madmarxist]

Hello jellyfin team. First time poster here with plenty of time using this wonderful program and almost zero trouble with it my entire time. But I come today looking for help trying to address an interesting issue I didn't know was possible until last night. 

I was watching something on the web browser instance of jellyfin from my PC last night when I decided to pause it and continue from bed. 

I start the mp4 video back up on the jellyfin app from my Pixel 7 phone and the video and audio seemed fine until I realized there was no dialogue. 

Did some googling and found out this can be an issue if a file has multiple audio tracks for different languages or some conflict between mono, stereo, and surround sound settings. 

As far as I can tell, from my limited experience, this file does not have alternative language tracks. 

I then decided to try playing the file using the VLC app and the audio was totally fine. 

Anyone have a suggestion on how I can remedy this or is this an unaddressed bug?

[TheDreadPirate]

In the Android app are you using the web player or integrated player?

Click on your profile icon, client settings. If it is currently set to web player, switch it to integrated and try again.

[madmarxist]

Thank you so much for the embarrassingly simple solution. I didn't realize those settings were hidden behind the profile button. Maybe I should play around with the mobile app some more...

[TheDreadPirate]

In the near future, the Android app will default to the integrated player. So this issue should stop cropping up.