All playback failing

[beeper]

Hi all, does anyone know from the logs why playback is failing on all my tested media? Tried in Chrome, Edge and Android mobile

https://pastebin.com/U4HRi44p

[TheDreadPirate]

Looks like it is trying to transcode. Can you post your ffmpeg log?

[beeper]

Yes, it seems it is trying to transcode but still failing?

https://pastebin.com/NdT003FE
https://pastebin.com/esrv7dRU
https://pastebin.com/wN6PTrmy

[TheDreadPirate]

I looked at that first log again and I am seeing this a lot.

TranscodeReasons=DirectPlayError

This is likely resulting in a lot of unnecessary transcoding. What OS was the Edge/Chrome device running? Windows 10/11? What happens when you use the desktop Jellyfin Media Player for Windows? And by "Android mobile" I'm assuming you mean the official Jellyfin Android app?

For two of those logs it is direct streaming (video unchanged, audio transcoded), probably from the above quote. And the third one it is software (CPU) transcoding instead of GPU accelerated. It is doing it fast enough, but it isn't ideal.

What Linux distro is your server running? Hardware specs of the server?

[beeper]

I looked at that first log again and I am seeing this a lot.

TranscodeReasons=DirectPlayError

This is likely resulting in a lot of unnecessary transcoding.  What OS was the Edge/Chrome device running?  Windows 10/11?  What happens when you use the desktop Jellyfin Media Player for Windows?  And by "Android mobile" I'm assuming you mean the official Jellyfin Android app?

For two of those logs it is direct streaming (video unchanged, audio transcoded), probably from the above quote.  And the third one it is software (CPU) transcoding instead of GPU accelerated.  It is doing it fast enough, but it isn't ideal.

What Linux distro is your server running?  Hardware specs of the server?

So Chrome wise it was Win 11, latest stable. But also tired Edge. Also official Android app and even tried Xbox app today. All the same.

I left it set to CPU as its a rented space (Cloudboxes) and I'm not exactly sure what their boxes are so I've also reached out to them. I think they are running docker (at a guess) and they have a one button install for Jellyfin.

[TheDreadPirate]

Oof. That introduces some complexity I'm not sure how to work through. On the server side of things it looks ok? The server is transcoding ok, but it isn't able to push any files to your clients? Like there is some sort of disconnect between the client and server. Firewalls? Since it is a cloud server, some sort of ingress config?

[beeper]

So, they have something called 'Edge' network. I enabled that and its now streaming to at least two devices I tried?! No idea what that is but hey ho!