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    Jellyfin Forum Support Troubleshooting SOLVED: New users not able to login through LDAP

     
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    SOLVED: New users not able to login through LDAP

    Giantleap
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    #1
    2024-03-11, 06:58 AM
    I have a Jellyfin 10.8.13 docker instance running with LDAP plugin 1.7 (since 1.8 doesnt save it's settings). All of a sudden, new users that authenticate through LDAP are not able to login. They get an infinite "loading circle". 

    Within the Jellyfin I can see that the user authenticates succesfully, and that the new user is shown in the Users page (and shown as active less than a minute ago), but they somehow are not getting logged in. Any tips on how to troubleshoot this? Thanks in advance!
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    crobibero
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    Core Team (Server & Plugins)

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    #2
    2024-03-11, 09:13 AM
    I just tested v18 of the LDAP plugin with Jellyfin 10.8.13 and had no issues saving changes or logging in with a new user.
    An infinite loader is typically a sign of an error being thrown, so check the browser console and server logs.
    Giantleap
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    #3
    2024-03-11, 08:29 PM (This post was last modified: 2024-03-11, 09:50 PM by Giantleap. Edited 1 time in total.)
    It seems that I had a 13 minute delay. Somehow the baseDN was too wide, so I narrowed it down to a specific OU, and now login is instant again.
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