SOLVED: Nvidia Shield 4K Media Freezes

[Jeremy Bjerke]

Hey All,

First time poster but I have not been able to find much content around this issue. 

When accessing 4K media, the Nvidia Shield constantly freezes for maybe 10-20 seconds, then plays for 10 seconds, then freezes again. 

I've looked around for all the different troubleshoot settings, leading the last test of updating the Android TV Jellyfin developer settings, turning on the below option: 

"Prefer FFmpeg for audio playback" 

This option actually fixed the issue for a full movie, so I figured it was solved, however, after coming back to it, the issue persists. 

I've tried multiple other settings related to audio and video options with all failing to resolve the issue.

There are no errors when playing from a PC, Phone, or even an older Roku device. This is strictly an Nvidia Shield problem.

Does anyone have other suggestions, or is the Nvidia Shield just not a good option for 4K media? 

Jellyfin Version: 10.10.3 (Edit: running 10.10.5 now)
Client Version: jellyfin-androidtv 0.18.4 release

Thanks! 

(Working on getting client-side side logs. Not familiar with the Nvidia Shield enough)

Jellyfin Server Logs
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[2025-02-04 11:02:46.951 -06:00] [INF] [80] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 11:03:38.652 -06:00] [INF] [117] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Jeremy". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-02-04 11:03:39.569 -06:00] [INF] [117] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f matroska -init_hw_device cuda=cu:0 -filter_hw_device cu -i file:\"/Media/Movies/The Hobbit An Unexpected Journey (2012) [imdbid-tt0903624]/The Hobbit An Unexpected Journey (2012) [imdbid-tt0903624] - Extended.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 hevc_nvenc -tag:v:0 hvc1 -preset p1 -b:v 55531171 -maxrate 55531171 -bufsize 111062342 -profile:v:0 main -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale=trunc(min(max(iw\,ih*a)\,min(4080\,4080*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(4080/a\,4080))/2)*2,format=yuv420p10le,hwupload=derive_device=cuda,tonemap_cuda=format=yuv420p:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0\" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8\""
[2025-02-04 11:06:05.762 -06:00] [INF] [37] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2025-02-04 11:06:19.195 -06:00] [INF] [41] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8"
[2025-02-04 11:06:20.374 -06:00] [INF] [41] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-02-04 11:06:20.374 -06:00] [INF] [41] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98.m3u8"
[2025-02-04 11:06:21.925 -06:00] [INF] [11] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.4" playing "The Hobbit: An Unexpected Journey". Stopped at "81197" ms
[2025-02-04 11:06:29.558 -06:00] [INF] [37] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
[2025-02-04 11:06:29.912 -06:00] [INF] [37] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 11:09:17.761 -06:00] [INF] [89] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
---------

Playback Logs
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[matroska,webm @ 0x562077e7c3c0] Invalid Block Addition value 0x0 for unknown Block Addition Mapping type 68766345, name ""
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[hevc @ 0x562077f4b380] Skipping NAL unit 63
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[hevc @ 0x562087dfc440] Skipping NAL unit 63
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[hls @ 0x562077f05580] Opening '/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98106.ts' for writing
[hls @ 0x562077f05580] Opening '/cache/transcodes/83622a4278e8a49f2572c7d42e5f5e98107.ts' for writing
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-----------

[theguymadmax]

Update to 10.10.5 there were server changes that affects transcoding for the AndroidTV client.

[Jeremy Bjerke]

Update to 10.10.5 there were server changes that affects transcoding for the AndroidTV client.

Great suggestion, I did just upgrade and even tried turning off the "prefer FFmpeg for audio playback". The issue is still happening.

[theguymadmax]

It's downmixing to stereo audio. Do you that option enabled in the AndroidTV client?

[Jeremy Bjerke]

It's downmixing to stereo audio. Do you that option enabled in the AndroidTV client?

Yes, I have that enabled. Tested with and without that option, clearing client cache each time.

[theguymadmax]

The shield should have no issue playing that media. Set the audio to Direct, and disable the "prefer ffmpeg for audio playback" option. In the Advanced playback menu, set the maximum bitrate to 200 Mbps, disable refresh rate switching, and ensure that Bitstream Dolby Digital audio is selected. Post new ffmpeg logs with those settings.

[Jeremy Bjerke]

Settings updated.
Audio -> Direct
Prefer FFmpeg for Audio Playback -> ON
Max Bitrate -> 200 Mbps
Refresh Rate Switching -> OFF
Bitstream Dolby Digital Audio -> ON

Since the client is no longer requiring transcoding, there are no FFmpeg logs. Here are the logs from jellyfin server:
------------
[2025-02-04 13:57:46.746 -06:00] [INF] [24] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 13:57:49.006 -06:00] [INF] [42] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Jeremy". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-02-04 13:57:49.459 -06:00] [INF] [42] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2025-02-04 13:57:49.483 -06:00] [INF] [42] MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-dump_attachment:t \"\" -y -i file:\"/Media/Movies/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260]/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260] - Extended.mkv\" -t 0 -f null null"
[2025-02-04 13:57:50.097 -06:00] [INF] [25] MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor: ffmpeg attachment extraction completed for "file:\"/Media/Movies/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260]/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260] - Extended.mkv\"" to "/cache/attachments/9f10011f17a1c4535db56469257bfe2d"
[2025-02-04 13:57:50.097 -06:00] [INF] [25] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f matroska -init_hw_device cuda=cu:0 -filter_hw_device cu -canvas_size 1920x1080 -i file:\"/Media/Movies/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260]/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260] - Extended.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:0 -codec:v:0 h264_nvenc -preset p1 -b:v 89495846 -maxrate 89495846 -bufsize 178991692 -profile:v:0 high -g:v:0 72 -keyint_min:v:0 72 -filter_complex \"[0:13]scale,scale=3840:2160:fast_bilinear[sub];[0:0]setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale=trunc(min(max(iw\,ih*a)\,min(3840\,2160*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(3840/a\,2160))/2)*2,format=yuv420p10le,hwupload=derive_device=cuda,tonemap_cuda=format=yuv420p:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0,hwdownload,format=yuv420p[main];[main][sub]overlay=eof_action=pass:repeatlast=0\" -start_at_zero -codec:a:0 copy -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"cb44352a429cf1b9981cfd9a314fb8fb-1.mp4\" -start_number 0 -hls_segment_filename \"/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb.m3u8\""
[2025-02-04 13:58:06.866 -06:00] [INF] [24] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb.m3u8"
[2025-02-04 13:58:06.890 -06:00] [ERR] [42] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: "A task was canceled". URL "GET" "/videos/9f10011f-17a1-c453-5db5-6469257bfe2d/hls1/main/-1.mp4".
[2025-02-04 13:58:08.516 -06:00] [INF] [24] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-02-04 13:58:08.518 -06:00] [INF] [24] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2025-02-04 13:58:08.519 -06:00] [INF] [24] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -ss 02:17:57.000 -noaccurate_seek -f matroska -init_hw_device cuda=cu:0 -filter_hw_device cu -canvas_size 1920x1080 -i file:\"/Media/Movies/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260]/The Lord of the Rings The Return of the King (2003) [imdbid-tt0167260] - Extended.mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:0 -codec:v:0 h264_nvenc -preset p1 -b:v 89495846 -maxrate 89495846 -bufsize 178991692 -profile:v:0 high -g:v:0 72 -keyint_min:v:0 72 -filter_complex \"[0:13]scale,scale=3840:2160:fast_bilinear[sub];[0:0]setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,scale=trunc(min(max(iw\,ih*a)\,min(3840\,2160*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(3840/a\,2160))/2)*2,format=yuv420p10le,hwupload=derive_device=cuda,tonemap_cuda=format=yuv420p:p=bt709:t=bt709:m=bt709:tonemap=bt2390:peak=100:desat=0,hwdownload,format=yuv420p[main];[main][sub]overlay=eof_action=pass:repeatlast=0\" -start_at_zero -codec:a:0 copy -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"cb44352a429cf1b9981cfd9a314fb8fb-1.mp4\" -start_number 2759 -hls_segment_filename \"/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb.m3u8\""
[2025-02-04 14:24:07.449 -06:00] [INF] [51] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 14:25:59.736 -06:00] [WRN] [55] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "IP" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2025-02-04 14:25:59.763 -06:00] [INF] [55] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
[2025-02-04 14:48:29.102 -06:00] [INF] [40] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb.m3u8"
[2025-02-04 14:48:29.192 -06:00] [INF] [49] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
[2025-02-04 14:48:31.609 -06:00] [INF] [40] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2025-02-04 14:48:31.632 -06:00] [INF] [40] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "/cache/transcodes/cb44352a429cf1b9981cfd9a314fb8fb.m3u8"
[2025-02-04 14:48:33.533 -06:00] [INF] [40] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.10.5" playing "The Lord of the Rings: The Return of the King". Stopped at "11276659" ms
[2025-02-04 15:53:23.480 -06:00] [INF] [23] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 15:55:47.497 -06:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2025-02-04 15:55:59.498 -06:00] [INF] [38] Emby.Server.Implementations.Session.SessionWebSocketListener: Lost 1 WebSockets.
[2025-02-04 15:56:12.043 -06:00] [WRN] [38] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "IP" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2025-02-04 15:56:12.046 -06:00] [INF] [38] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
[2025-02-04 15:56:28.089 -06:00] [INF] [11] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 15:57:41.509 -06:00] [INF] [26] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Jeremy". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-02-04 15:59:08.158 -06:00] [INF] [50] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" request
[2025-02-04 16:01:36.060 -06:00] [INF] [44] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.4" playing "The Hobbit: An Unexpected Journey". Stopped at "203116" ms
[2025-02-04 16:01:44.884 -06:00] [INF] [50] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "IP" closed
------------

[theguymadmax]

If your network can't handle the video, have you tried lowering the bitrate? You can adjust it directly on the player’s UI while the video is playing. Try setting it to around 10 Mbps.

[Jeremy Bjerke]

If your network can't handle the video...

Hey thanks for the all the help the last two days! I definitely needed to fix the settings we adjusted before and assuming the upgrade to 10.10.5 did most of the heavy lifting. I did run a speed test on the Shield, and it got 5mbps... Our WiFi averages about 300mbps on normal devices so I was shocked that it was so low. After plugging in an ethernet it jumped to 1gbps and the video ran without any issues.

I'll dig into why the Shield's WiFi card is so bad.

Thanks for the help!!