SOLVED: parental control - whitelisting not working for collections

[kobee]

Hi everyone,

there seems to be a problem with the whitelisting feature in parental control for the users.

It works for single movies. Only the movies with the set tag are shown to the user and can be played.

But when the movies are in a (manually created) collection, there seems to be a problem.
The movies within the collection an the collection itself have the right tag and are correctly displayed to the user.
But when trying to play it, nothing happens. Only the loading icon appears. This occurs within the web GUI and it's the same in Kodi with Jellyfin Addon.

Is this some kind of bug regarding the whitelist permission, or do I miss something here?

Thanks in advance and greetings
kobee

[TheDreadPirate]

What server version are you running? I'm not able to reproduce this on 10.10.3. I'm assuming you are talking about "Allow items with tags".

Also, can you share your jellyfin logs via pastebin?

[kobee]

I’m running Jellyfin 10.10.3 in a Docker environment using the linuxserver.io Jellyfin image. I used the "Allow items with tags" function.

The issue was that when the accessing the detail page or trying to play a permitted movie within a collection, nothing happened, no playback, no detail page and there were absolutely no log entries, so nothing which would have provided any insight. Even stranger, if I removed a movie from a collection, the user couldn’t see the movie anywhere — it just completely disappeared although it still had the correct tag.

I ended up dumping the entire container and starting fresh. After doing so, I tried to reproduce the issue, but everything is working fine now. I have no idea what caused the problem initially. I’m now in the process of recreating all my libraries and collections. Hopefully, the issue doesn’t happen again. If it does, I’ll try to identify what specific change might lead to this strange behavior.

[kobee]

Okay, after adding more to my libraries and the partially automated creation of collections, the issue occurred again. After a long and frustrating search to figure out why it suddenly reappeared, I think I’ve found the problem.

It works if the movies in a collection are NOT located in a subfolder relative to the library's file system path. In this case, the movie’s detail view within the collection works, and playback functions correctly as well.

However, if the collection movie is located in a subfolder within the file system, the issue occurs. The detail view and playback do not work, and instead, only the loading icon is displayed.

[kobee]

I did some further testing.
At this point, I’d say the issue has nothing to do with collections. Here’s what I observed:

• If a movie whitelisted by tag is located directly in the root directory of the library path, everything works fine.
  
• If a movie whitelisted by tag is alone in a subfolder, everything works fine.
  
• If there’s another movie in the same subfolder as the movie allowed by tag (regardless of whether the other movie is also allowed by tag or not), neither the whitelisted movie’s detail page nor playback works.
  

Why this happens and how it could be fixed - I have no idea.

I hope my descriptions above help in reproducing the situation.

[TheDreadPirate]

When you say "subfolder" do you mean that the movie is in a folder with the movie's name?

Code:

chris@rat-trap:/media/library/Movies$ tree Blade\ Runner\ 2049/
Blade Runner 2049/
└── Blade Runner 2049.mkv

[kobee]

I tried different variations.
For example the problem occured for:
user@server:~<mediarootfolder>$ tree Johnny\ English/
Johnny English/
├── Johnny English 1 (2003).mkv
├── Johnny English 2 - Jetzt erst recht (2011).mkv
└── Johnny English 3 - Man lebt nur dreimal (2018).mkv

None of the movies worked.

But I also created a test folder like "1234 Testfolder". I put one movie in it and had to manually identify it, because the server tried finding it with the folder name instead of filename. This movie then worked. After putting a second movie in the folder t did not work anymore. Both movies could not be played anymore and the movie detail pages could not be opened. When one of the movies was deleted from the folder, the remaining movie worked again.

[kobee]

I think I found a relevant issue on GitHub where another user describes the same problem:
https://github.com/jellyfin/jellyfin/issues/11869

There’s also a matching pull request, so it seems like some work is already being done on it:
https://github.com/jellyfin/jellyfin/pull/12721

If I can provide any further help in narrowing down the issue, feel free to let me know.

[theguymadmax]

Although I was able to verify your findings, the structure is not supported. Movies should be placed in the root folder or in subfolders for each individual film.

[TheDreadPirate]

One issue is that you have three distinct movies in a subfolder, which is not supported. Only if they were versions of the same movie would this be supported and only when named properly to trigger the "multiple versions" function.

Ideally each movie is in their own folder. I don't know exactly how the tagging works, but I'm wondering if having distinct movies in the same folders with different tags breaks things.

Put each movie in their own folder within the movie library folder.

https://jellyfin.org/docs/general/server/media/movies/