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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Playback fail the first time

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    SOLVED: Playback fail the first time

    Playback fail the first time
    Squid
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    Posts: 21
    Threads: 7
    Joined: 2024 Dec
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    Country:Sweden
    #1
    2025-03-25, 02:19 PM
    Hi.

    I have this tv show:
    Code:
    Video
    1080p HEVC SDR
    Audio
    English - Dolby Digital+ - 5.1 - Default

    "Playback filaed due to fatal player error" in browser.

    in jelly fin client (linux) i get: 
    Code:
    "Playback failed with error "loading failed". Retry with transcode? (note thjis may hang the player)."

    Cancel retry

    If i press retry, it starts, and checking playback info it states:
    Code:
    Playback InfoPlayback Info
    Player
    MPV Video Player
    Play method
    Direct playing
    Protocol
    http
    Stream type
    Video
    Original Media Info
    Container
    mkv
    Size
    2.1 GiB
    Bitrate
    7.7 Mbps
    Video codec
    HEVC Main 10
    Video bitrate
    7.0 Mbps
    Video range type
    SDR
    Audio codec
    EAC3
    Audio bitrate
    640 kbps
    Audio channels
    6
    Audio sample rate
    48000 Hz

    Android client cant play back at all (like browsers)

    The other few days ago i reinstalled my proxmox server and got gpu passghrough back up, and nvidia-smi in the jellyfin container works:
    Code:
    Tue Mar 25 15:18:15 2025     
    +---------------------------------------------------------------------------------------+
    | NVIDIA-SMI 535.183.01            Driver Version: 535.183.01  CUDA Version: 12.2    |
    |-----------------------------------------+----------------------+----------------------+
    | GPU  Name                Persistence-M | Bus-Id        Disp.A | Volatile Uncorr. ECC |
    | Fan  Temp  Perf          Pwr:Usage/Cap |        Memory-Usage | GPU-Util  Compute M. |
    |                                        |                      |              MIG M. |
    |=========================================+======================+======================|
    |  0  NVIDIA GeForce RTX 4070        Off | 00000000:01:00.0 Off |                  N/A |
    | 30%  48C    P2              54W / 200W |    281MiB / 12282MiB |      1%      Default |
    |                                        |                      |                  N/A |
    +-----------------------------------------+----------------------+----------------------+
                                                                                           
    +---------------------------------------------------------------------------------------+
    | Processes:                                                                            |
    |  GPU  GI  CI        PID  Type  Process name                            GPU Memory |
    |        ID  ID                                                            Usage      |
    |=======================================================================================|
    +---------------------------------------------------------------------------------------+

    I have enabled transcode in jellyfin and restarted it.

    Before i reinstalled my host, it worked flawlessly, and the container is/was only backupped and restored between reinstalls, so the jellyfin container is exactly the same as before.
    Go to solution
    TheDreadPirate
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    Posts: 15,374
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    #2
    2025-03-25, 02:51 PM
    Can you share your ffmpeg log via privatebin.net?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Squid
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    Junior Member

    Posts: 21
    Threads: 7
    Joined: 2024 Dec
    Reputation: 0
    Country:Sweden
    #3
    2025-03-25, 02:54 PM (This post was last modified: 2025-03-25, 02:58 PM by Squid. Edited 1 time in total.)
    (2025-03-25, 02:51 PM)TheDreadPirate Wrote: Can you share your ffmpeg log via privatebin.net?

    https://privatebin.net/?2957449a910841e3...ThNgx45ugm

    EDIT: forgot the link apparently
    TheDreadPirate
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    #4
    2025-03-25, 03:00 PM (This post was last modified: 2025-03-25, 03:00 PM by TheDreadPirate.)
    Code:
    [in#0 @ 0x58901f29a780] Error opening input: No such file or directory
    Error opening input file file:/media/media/media/tv/Chuck/Season 2/Chuck.S02E05.Chuck.Versus.Tom.Sawyer.1080p.BluRay.10bit.EAC3.5.1.x265-iVy.mkv


    "/media/media/media"??? Is that a typo or something when you added your library?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Squid
    Offline

    Junior Member

    Posts: 21
    Threads: 7
    Joined: 2024 Dec
    Reputation: 0
    Country:Sweden
    #5
    2025-03-25, 03:05 PM (This post was last modified: 2025-03-25, 03:09 PM by TheDreadPirate. Edited 1 time in total.)
    (2025-03-25, 03:00 PM)TheDreadPirate Wrote:
    Code:
    [in#0 @ 0x58901f29a780] Error opening input: No such file or directory
    Error opening input file file:/media/media/media/tv/Chuck/Season 2/Chuck.S02E05.Chuck.Versus.Tom.Sawyer.1080p.BluRay.10bit.EAC3.5.1.x265-iVy.mkv


    "/media/media/media"???  Is that a typo or something when you added your library?

    That was the old path, because on the host i hade stuff in /media/media (and like /media/{service we don't talk about - TDP}) etc, to seperate a little.

    But i have re-scanned the media library several times, so it should have removed those references, right?

    Also, when i press retry, it works, wierdly.

    New path is /media/media/ {tv,movies}
    Like the shows library points to "/media/media/tv"
    TheDreadPirate
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    #6
    2025-03-25, 03:11 PM
    How, exactly, did you move the files? Because if you removed the old path from the library BEFORE scanning in the files at the new location, Jellyfin can bug out.

    Relocate files
    Scan library to pickup the new location
    Remove old folder from library
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Squid
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    Junior Member

    Posts: 21
    Threads: 7
    Joined: 2024 Dec
    Reputation: 0
    Country:Sweden
    #7
    2025-03-25, 03:33 PM
    (2025-03-25, 03:11 PM)TheDreadPirate Wrote: How, exactly, did you move the files?  Because if you removed the old path from the library BEFORE scanning in the files at the new location, Jellyfin can bug out.

    Relocate files
    Scan library to pickup the new location
    Remove old folder from library

    backed up jf container
    formated the server
    made new file structure on host
    put file in the new struct
    attached the new path in to jf container
    rescanned library (with replace stuff) several times.
    TheDreadPirate
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    #8
    2025-03-25, 03:35 PM
    The sudden change in the media's location is problematic from my experience. Are you seeing media duplication? Two instances of movies and shows?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Squid
    Offline

    Junior Member

    Posts: 21
    Threads: 7
    Joined: 2024 Dec
    Reputation: 0
    Country:Sweden
    #9
    2025-03-25, 03:43 PM
    (2025-03-25, 03:35 PM)TheDreadPirate Wrote: The sudden change in the media's location is problematic from my experience.  Are you seeing media duplication?  Two instances of movies and shows?

    i do se double.
    One shows image @ /media/media/tv/Chuck/Season 2/Chuck.S02E02.Chuck.Versus.the.Seduction.1080p.BluRay.10bit.EAC3.5.1.x265-iVy.mkv
    one shows no image @ /media/media/media/tv/Chuck/Season 2/Chuck.S02E02.Chuck.Versus.the.Seduction.1080p.BluRay.10bit.EAC3.5.1.x265-iVy.mkv

    what i did in JF was went to library, edited library navigated with JF ui to the folder, OK;ed and then rescanned everything.
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
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    #10
    2025-03-25, 03:53 PM
    Can you create an empty media folder at /media/media?

    Code:
    cd /media/media
    sudo mkdir media

    Then add the empty folder /media/media/media back to your library then scan all libraries.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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