SOLVED: Server not properly recording VideoPlayback Activity

[ChetMtemz]

Hey all, having a kinda odd issue.
My jellyfin server is not properly recording activity on VideoPlayback, only VideoPlaybackStopped.

To be more specific, VideoPlayback is only properly logged for the first video i open AFTER opening JellyfinMediaPlayer.

E.g.

1. I open JMP
   
2. start a video (which gets recorded in the activities tab, and the Sessions api endpoint shows that a video is currently being viewed)
   
3. close the video (VideoPlaybackStopped is properly recorded)
   
4. Open any other video (VideoPlayback is NOT recorded, Sessions endpoint also shows nothing is being viewed)
   
5. Close the video (closing is still recorded)
   
6. Closing JMP and reopening it lets the first video viewed be properly recorded on videoplayback
   

This image is what is shown in the activity tab (1)


I tested using a browser and the official jellyfin android app using the same account (and other accounts). And video playback activity is properly recorded for both of those.

This image is what I would expect to see. (2)



I am using JMP 1.11.1, and Jellyfin Server is the official docker image (Version 10.10.3 as of this post).
I have tried reinstalling JMP, downgrading to an older version of JMP, and rebuilding the server container, but they have not worked.

Any potential solutions would be appreciated!

Note: If the images do not load, here is a direct link:
(1) https://imgur.com/8Lhc5pz
(2) https://imgur.com/ilP1uaB

[TheDreadPirate]

Can you share your jellyfin log via pastebin? I'm not able to reproduce.

Also, are you using a reverse proxy? Or is JMP connecting directly to Jellyfin? And which docker image are you using? linuxserver/jellyfin or jellyfin/jellyfin?

[ChetMtemz]

Hi,

Here's the log from me using JMP to run two different shows back to back where Playback started is not logged : https://pastebin.com/WzDbKvea

There is no reverse proxy, both the computer and the server are running on the same LAN, so JMP is connecting directly to Jellyfin.
As for the docker image, I am using jellyfin/jellyfin.

If it helps, I attempted to use the unstable version of jellyfin server which unfortunately did not fix the issue.

I also used Wireshark to see if the POST requests were getting sent out (which they were) and TCPDump on the server to see if the container was receiving the requests, which it was.

I have yet to attempt to use JMP on another computer on the same LAN to see if the results are the same, but I will update when i get a chance.

if theres any other information that I can provide, please let me know.

Thanks in advance!

[TheDreadPirate]

Can you disable the Shoko plugin, restart Jellyfin, and try again?

[ChetMtemz]

Hello,

Here is the log after disabling shoko and restarting the server: https://pastebin.com/6b4v1QRj

Unfortunately, the problem still persists.

[TheDreadPirate]

Replicate the problem and now share your JMP log.

IIRC, C:\Users\yourUser\appdata\local\jellyfinmediaplayer\log\.

[ChetMtemz]

Hello again,

Here is the JMP log after replicating the problem: https://pastebin.com/dy9JNgw9

[TheDreadPirate]

Close JMP, go to C:\Users\yourUser\appdata\local and delete both "jellyfinmediaplayer" and "Jellyfin Media Player" folders.

In a browser, go to your Jellyfin and navigate to Dashboard > Devices. Delete ALL the Jellyfin Media Player tokens present.

Open JMP, log back in, and try again.

[ChetMtemz]

It looks like that did the trick!

Thanks again for all your help!