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    Jellyfin Forum Support Troubleshooting SOLVED: Subtitles turn video black

     
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    SOLVED: Subtitles turn video black

    Subtitles turn video black
    ryanfur
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    #1
    2025-03-08, 03:47 PM
    When I turn on subtitles the media turns black and stops playing and I can’t start it again untill I turn of subtitles
    Go to solution
    theguymadmax
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    #2
    2025-03-08, 05:57 PM
    ok
    ryanfur
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    #3
    2025-03-08, 10:00 PM
    https://pastebin.com/dKMuuqta

    Here is my Log
    theguymadmax
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    #4
    2025-03-08, 10:18 PM
    Can you also post the the FFmpeg log after you have turned on the subutitles? Also, what client are you having issues with? Is it a specific or only one in particular? And what are your server specs.
    ryanfur
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    #5
    2025-03-08, 10:26 PM
    (2025-03-08, 10:18 PM)theguymadmax Wrote: Can you also post the the FFmpeg log after you have turned on the subutitles? Also, what client are you having issues with? Is it a specific or only one in particular? And what are your server specs.

    https://pastebin.com/14gYXH3d

    I am using the jellyfin iOS client (on my Iphone and Ipad)

    Core™ i7-7700
    16 GB of Ram
    3x 3tb WD Drives
    theguymadmax
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    #6
    2025-03-08, 11:51 PM
    There seems to be an issue with your GPU configuration. Please provide details about your setup. If you're using Docker, please share your Docker Compose file as well.
    ryanfur
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    #7
    2025-03-08, 11:58 PM
    (2025-03-08, 11:51 PM)theguymadmax Wrote: There seems to be an issue with your GPU configuration. Please provide details about your setup. If you're using Docker, please share your Docker Compose file as well.

    I dont have a dedication GPU so it would be the IGPU and here is the docker compose. 

    the subtitles used to work untill one day randomly they stoped

    Here is the docker compose--

    services:
      jellyfin:
        container_name: jellyfin
        image: ghcr.io/jellyfin/jellyfin:latest
        user: '0:0'
        ports:
          - 8096:8096/tcp
        restart: unless-stopped
        volumes:
          - /mnt/docker/jellyfin/configConfused-faceconfig:rw
          - /mnt/docker/jellyfin/cacheConfused-facecache:rw
          - /mnt/Vol1/MediaConfused-facemedia:rw
          # rw = read & write
          # ro = read only
    theguymadmax
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    #8
    2025-03-09, 12:27 AM (This post was last modified: 2025-03-09, 12:35 AM by theguymadmax. Edited 1 time in total.)
    You need to pass you GPU you into the container. See here: https://jellyfin.org/docs/general/admini...ualization

    Here's my compose file for example:
    services:
    Code:
      jellyfin:
        image: jellyfin/jellyfin:latest
        container_name: jellyfin
        user: 1000:1000
        group_add:
          - "44" #video

          - "992" #render
        network_mode: 'host'
        volumes:
          - /home/max/Dockers/Jellyfin/Config:/config
          - /home/max/Dockers/Jellyfin/Cache:/cache
          - /media/Movies:/Movies
          - /media/TV:/TV
        restart: 'unless-stopped'
        devices:
          - /dev/dri/renderD128:/dev/dri/renderD128

    You'll also need to add the Intel OpenCLDocker mod for Jellyfin into the environment variables of your compose file since your using LSIO Docker image.

    Code:
    DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel
    ryanfur
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    #9
    2025-03-09, 02:33 PM (This post was last modified: 2025-03-09, 04:27 PM by theguymadmax. Edited 1 time in total.)
    (2025-03-09, 12:27 AM)theguymadmax Wrote: You need to pass you GPU you into the container. See here: https://jellyfin.org/docs/general/admini...ualization

    Here's my compose file for example:
    Code:
    services:
      jellyfin:
        image: jellyfin/jellyfin:latest
        container_name: jellyfin
        user: 1000:1000
        group_add:
          - "44" #video

          - "992" #render
        network_mode: 'host'
        volumes:
          - /home/max/Dockers/Jellyfin/Config:/config
          - /home/max/Dockers/Jellyfin/Cache:/cache
          - /media/Movies:/Movies
          - /media/TV:/TV
        restart: 'unless-stopped'
        devices:
          - /dev/dri/renderD128:/dev/dri/renderD128

    You'll also need to add the Intel OpenCLDocker mod for Jellyfin into the environment variables of your compose file since your using LSIO Docker image.

    Code:
    DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel


    Thank you so much.
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