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    Jellyfin Forum Support Troubleshooting SOLVED: transcoding playback troubles

     
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    SOLVED: transcoding playback troubles

    waaard
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    #1
    2025-02-10, 09:44 PM (This post was last modified: 2025-02-10, 09:50 PM by waaard. Edited 1 time in total.)
    Hey, 
    I'm quite new to jellyfish. I installed everything and loaded a bunch of movies, music, and series on it. I run it in truenas. 
    Now, where I am struggling is with playing films and series. I converted everything to mp4 to use direct play on my browser, android app and TV. I read this was the way to do it for optimal performance and storage. When streaming on my web browser, everything is okay, and when I click playback info, it uses direct play. On my tv, it seems to do this as well. The trouble is when I use the app on my tablet. The content is not pleasant to watch, and the playback info says that Jellyfin is transcoding. And I get the following message: The video codec's level is not supported. When I open Chrome and play it through Chrome, it also uses direct play. 
    The problem seems to be with the app on my tablet and phone. What can I do to make the app also use direct play? What info can I provide so you can beter help and understand the problem?

    underneath 2 photos of the browser and app, same film


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    TheDreadPirate
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    #2
    2025-02-11, 01:23 PM
    What OS is the tablet running? Android? If it is Android, switch to the integrated player. Settings > Client settings.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
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        4x WD Red Pro 6TB CMR in RAIDZ1
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    waaard
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    #3
    2025-02-12, 09:10 PM
    TheDreadPirate thank you so much. it woks now!
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