• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Networking & Access SOLVED: Unable to connect to server

    Pages (3): « Previous 1 2 3 Next »

     
    • 0 Vote(s) - 0 Average

    SOLVED: Unable to connect to server

    Abrar Jahin Amiyo
    Offline

    Junior Member

    Posts: 14
    Threads: 3
    Joined: 2024 Sep
    Reputation: 0
    #11
    2024-09-03, 03:41 PM
    192.168.1.48:8096
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #12
    2024-09-03, 03:59 PM
    What OS is your server running? Can you share your jellyfin logs via pastebin?

    And are you using a baseURL?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Abrar Jahin Amiyo
    Offline

    Junior Member

    Posts: 14
    Threads: 3
    Joined: 2024 Sep
    Reputation: 0
    #13
    2024-09-03, 04:09 PM
    My OS is Windows 11 Pro
    I am currently not using any base URL
    Please tell me how can I send you my logs. Actually I haven't done it before
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #14
    2024-09-03, 04:43 PM (This post was last modified: 2024-09-03, 04:44 PM by TheDreadPirate. Edited 1 time in total.)
    C:\Program Data\Jellyfin\Server\log

    Program DATA is a hidden directory. So you may need to switch on visibility of hidden directories if you haven't done that already.

    Provide the latest log file, log_20240903.log. Copy and paste to pastebin.com, save, then share the link it generates.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Abrar Jahin Amiyo
    Offline

    Junior Member

    Posts: 14
    Threads: 3
    Joined: 2024 Sep
    Reputation: 0
    #15
    2024-09-03, 05:21 PM
    https://pastebin.com/QKdKLU1q
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #16
    2024-09-03, 05:42 PM
    1) You need to set a static IP address for your server. It did change LAN IPs. It was 192.168.1.46, but it is now .48.
    2) After you set a static IP for the server, you need to disable automatic port mapping and manually set the port forwarding in your router.
    3) Are you using TailScale? I see this line, which tells me you are.

    Code:
    [2024-09-03 10:49:10.651 +06:00] [INF] [14] Jellyfin.Networking.Manager.NetworkManager: Filtered subnets: ["100.64.0.0/10"]

    4) Are you on the same network as the server? Or are you using TailScale to remotely access Jellyfin?

    Can you share the contents of this file?

    C:\Program Data\Jellyfin\Server\config\network.xml
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Abrar Jahin Amiyo
    Offline

    Junior Member

    Posts: 14
    Threads: 3
    Joined: 2024 Sep
    Reputation: 0
    #17
    2024-09-03, 05:54 PM (This post was last modified: 2024-09-03, 06:25 PM by Abrar Jahin Amiyo. Edited 2 times in total.)
    I am on the same network as my server but remote access is enabled

    Here are the contens of the file you asked:
    https://pastebin.com/Ynk8UUX9
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #18
    2024-09-03, 06:25 PM
    Remote access is enabled, but ONLY from the TailScale subnet.

    Open C:\Program Data\Jellyfin\Server\config\network.xml and change this section

    Code:
    <RemoteIPFilter>
        <string>100.64.0.0/10</string>
      </RemoteIPFilter>

    To this

    Code:
    <RemoteIPFilter />

    Also disable uPnP by changing this line from true to false.

    Code:
    <EnableUPnP>true</EnableUPnP>

    Set a static IP for your server. Either by reserving an address in your router's DHCP settings or by manually setting an IP on the server directly. Make sure the address you choose is not in the DHCP address range.

    Go to your router and delete the uPnP rule for port 8096. And manually create a port forwarding rule for port 8096. But only if you need remote access through that port.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Abrar Jahin Amiyo
    Offline

    Junior Member

    Posts: 14
    Threads: 3
    Joined: 2024 Sep
    Reputation: 0
    #19
    2024-09-03, 06:55 PM
    Thanks for your assistance
    The problem is now solved. Now, plz tell me how can I enable remote access again
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #20
    2024-09-03, 07:10 PM
    You already have it enabled. We just removed the restriction it had where you could only access it remotely through TailScale.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Pages (3): « Previous 1 2 3 Next »

    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode