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    Jellyfin Forum Support Troubleshooting SOLVED: Unable to install Jelly-ffmpeg6 package

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    SOLVED: Unable to install Jelly-ffmpeg6 package

    leprejohn
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Jun
    Reputation: 0
    Country:United Kingdom
    #1
    2024-06-26, 08:30 PM
    Hi everyone.

    I've recently updated my remote ubuntu server OS and jellyfin to 10.9

    I've been unable to watch anything that I've downloaded since the upgrade but can watch other stuff.

    I've been looking into it and it seems I don't have the jellyfin-ffmpeg6 package installed and I get an error:

    Code:
    sudo apt-get install jellyfin-ffmpeg6
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    Some packages could not be installed. This may mean that you have
    requested an impossible situation or if you are using the unstable
    distribution that some required packages have not yet been created
    or been moved out of Incoming.
    The following information may help to resolve the situation:

    The following packages have unmet dependencies:
    jellyfin-ffmpeg6 : Depends: libbluray2 (>= 1:0.2.2) but it is not installable
                        Depends: libopenmpt0t64 (>= 0.3.0) but it is not installable
                        Depends: libx264-164 (>= 2:0.164.3108+git31e19f9) but it is not installable
                        Depends: libx265-199 (>= 3.5) but it is not installable
                        Depends: libzvbi0t64 (>= 0.2.35) but it is not installable
                        Depends: ocl-icd-libopencl1 but it is not installable or
                                libopencl1 but it is not installable
                        Depends: ocl-icd-libopencl1 (>= 1.0) but it is not installable or
                                libopencl-1.2-1 but it is not installable
    E: Unable to correct problems, you have held broken packages.

    I was hoping to get some help and get my media server backup and running.

    Thanks, Leprejohn
    Go to solution
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-06-26, 08:42 PM
    What version of Ubuntu are you running?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    leprejohn
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Jun
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    Country:United Kingdom
    #3
    2024-06-26, 08:54 PM
    (2024-06-26, 08:42 PM)TheDreadPirate Wrote: What version of Ubuntu are you running?

    I'm running the following:

    Code:
    lsb_release -a
    No LSB modules are available.
    Distributor ID: Ubuntu
    Description:    Ubuntu 24.04 LTS
    Release:        24.04
    Codename:      noble
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
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    #4
    2024-06-26, 08:57 PM
    Is this a fresh install or have you upgraded from an incremental Ubuntu release?

    What are the contents of /etc/apt/sources.list.d/jellyfin.sources?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    leprejohn
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    Junior Member

    Posts: 6
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    Joined: 2024 Jun
    Reputation: 0
    Country:United Kingdom
    #5
    2024-06-26, 09:01 PM
    (2024-06-26, 08:57 PM)TheDreadPirate Wrote: Is this a fresh install or have you upgraded from an incremental Ubuntu release?

    What are the contents of /etc/apt/sources.list.d/jellyfin.sources?

    It was an upgrade not a fresh install

    Code:
    Types: deb
    URIs: https://repo.jellyfin.org/ubuntu
    Suites: noble
    Components: main
    Architectures: amd64
    Signed-By: /etc/apt/keyrings/jellyfin.gpg
    TheDreadPirate
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    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-06-26, 09:03 PM
    When you run "sudo apt update" what is the output?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    leprejohn
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Jun
    Reputation: 0
    Country:United Kingdom
    #7
    2024-06-26, 09:11 PM
    (2024-06-26, 09:03 PM)TheDreadPirate Wrote: When you run "sudo apt update" what is the output?

    Code:
    sudo apt update
    Hit:1 http://archive.ubuntu.com/ubuntu noble InRelease
    Get:2 http://archive.ubuntu.com/ubuntu noble-updates InRelease [126 kB]
    Get:3 http://security.ubuntu.com/ubuntu noble-security InRelease [126 kB]
    Get:4 https://repo.jellyfin.org/ubuntu noble InRelease [6660 B]
    Get:5 http://archive.ubuntu.com/ubuntu noble-updates/main amd64 Packages [205 kB]
    Get:6 http://security.ubuntu.com/ubuntu noble-security/main amd64 Packages [180 kB]
    Get:7 http://security.ubuntu.com/ubuntu noble-security/main Translation-en [46.1 kB]
    Get:8 http://security.ubuntu.com/ubuntu noble-security/restricted amd64 Packages [131 kB]
    Get:9 http://security.ubuntu.com/ubuntu noble-security/restricted Translation-en [25.4 kB]
    Fetched 847 kB in 1s (727 kB/s)
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    3 packages can be upgraded. Run 'apt list --upgradable' to see them.
    apt list --upgradable
    Listing... Done
    linux-generic/noble-updates,noble-security 6.8.0-36.36 amd64 [upgradable from: 6.8.0-35.35]
    linux-headers-generic/noble-updates,noble-security 6.8.0-36.36 amd64 [upgradable from: 6.8.0-35.35]
    linux-image-generic/noble-updates,noble-security 6.8.0-36.36 amd64 [upgradable from: 6.8.0-35.35]
    TheDreadPirate
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    #8
    2024-06-26, 09:23 PM
    You don't have the universe repo added. All of the dependencies you're missing are in the universe repo.

    Code:
    sudo add-apt-repository universe
    sudo apt update
    sudo apt install jellyfin-ffmpeg6
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    leprejohn
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Jun
    Reputation: 0
    Country:United Kingdom
    #9
    2024-06-26, 09:33 PM
    (2024-06-26, 09:23 PM)TheDreadPirate Wrote: You don't have the universe repo added.  All of the dependencies you're missing are in the universe repo.

    Code:
    sudo add-apt-repository universe
    sudo apt update
    sudo apt install jellyfin-ffmpeg6

    I'm still having the same issue after adding the universe repo

    Code:
    Enabled: no
    Types: deb
    URIs: http://nova.clouds.archive.ubuntu.com/ubuntu/
    Suites: lunar lunar-updates lunar-backports
    Components: main restricted universe multiverse
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg

    Enabled: no
    Types: deb
    URIs: http://security.ubuntu.com/ubuntu
    Suites: lunar-security
    Components: main restricted universe multiverse
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg

    Types: deb
    URIs: http://archive.ubuntu.com/ubuntu
    Suites: noble noble-updates
    Components: main restricted
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg

    Types: deb
    URIs: http://security.ubuntu.com/ubuntu
    Suites: noble-security
    Components: main restricted
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg

    Code:
    sudo add-apt-repository universe
    Adding component(s) 'universe' to all repositories.
    Press [ENTER] to continue or Ctrl-c to cancel.
    Hit:1 http://archive.ubuntu.com/ubuntu noble InRelease
    Hit:2 http://archive.ubuntu.com/ubuntu noble-updates InRelease
    Hit:3 http://security.ubuntu.com/ubuntu noble-security InRelease
    Hit:4 https://repo.jellyfin.org/ubuntu noble InRelease
    Reading package lists... Done
    john@*:/etc/apt/sources.list.d$ sudo apt-get update
    Hit:1 http://security.ubuntu.com/ubuntu noble-security InRelease
    Hit:2 http://archive.ubuntu.com/ubuntu noble InRelease
    Hit:3 http://archive.ubuntu.com/ubuntu noble-updates InRelease
    Hit:4 https://repo.jellyfin.org/ubuntu noble InRelease
    Reading package lists... Done
    john@*:/etc/apt/sources.list.d$ sudo apt-get install jellyfin-ffmpeg6
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    Some packages could not be installed. This may mean that you have
    requested an impossible situation or if you are using the unstable
    distribution that some required packages have not yet been created
    or been moved out of Incoming.
    The following information may help to resolve the situation:

    The following packages have unmet dependencies:
    jellyfin-ffmpeg6 : Depends: libbluray2 (>= 1:0.2.2) but it is not installable
                        Depends: libopenmpt0t64 (>= 0.3.0) but it is not installable
                        Depends: libx264-164 (>= 2:0.164.3108+git31e19f9) but it is not installable
                        Depends: libx265-199 (>= 3.5) but it is not installable
                        Depends: libzvbi0t64 (>= 0.2.35) but it is not installable
                        Depends: ocl-icd-libopencl1 but it is not installable or
                                libopencl1 but it is not installable
                        Depends: ocl-icd-libopencl1 (>= 1.0) but it is not installable or
                                libopencl-1.2-1 but it is not installable
    E: Unable to correct problems, you have held broken packages.
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2024-06-26, 09:37 PM (This post was last modified: 2024-06-26, 09:39 PM by TheDreadPirate. Edited 1 time in total.)
    What the heck. Why would it use the 23.04 suites name. That is already EOL. And it seems to agree since they are not enabled.

    In /etc/apt/sources.list.d/ubuntu.sources it should look like this.

    Code:
    Types: deb
    URIs: http://us.archive.ubuntu.com/ubuntu/
    Suites: noble noble-updates noble-backports
    Components: main restricted universe multiverse
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg

    Types: deb
    URIs: http://security.ubuntu.com/ubuntu/
    Suites: noble-security
    Components: main restricted universe multiverse
    Signed-By: /usr/share/keyrings/ubuntu-archive-keyring.gpg
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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