SOLVED: Video not playing, Video/AudioCodecNotSupported

[Akouniza]

Hello guys!

I'm having an issue, i'll respect the format so here we go!


The version of Jellyfin you are running: 10.8.13

Your installation method and platform: Windows Installer (Recommended)

A brief description of the issue as your thread subject, using the description for additional important context only if required:
The webclient is in an infinite loop, the logs are saying: TranscodeReasons=VideoCodecNotSupported,%20AudioCodecNotSupported"


A full explanation of what is happening, versus what you expect to happen:
I'm trying to play a movie: Avatar - The Way Of Water

The movie is in 4k HDR10 DDP5.1 x265
My setup is: Ryzen 7 3800x + RTX 3060ti


The issue is: The movie is loading infinitely on the Webclient (Browser: Firefox, Windows11) but play on IOS and iPadOS, i would like to make it play on my browsers.
What would i expect to happen: Fix the Transcode issue first and play if possible the movie after.


What client(s) you are using and how the issue manifests:
I successfully played the movie from: IOS and iPadOS
I couldn't play the movie on two computer running both Windows 11, tried firefox and chrome.

The computers specs:
Ryzen 7 3800x + RTX 3060ti
Ryzen 5 5600 + GTX 1650

Any other context you might think is relevant:
I did play with the transcode settings and the documentation but nothing played in my favor unfortunately.

Below i'll join the logs:

Have a great day/ night

Best Regards,
Akou

[TheDreadPirate]

The log you attached is a remux log and not a transcode log. Did you follow our Nvidia hardware acceleration guide? Also, it looks like you disable audio transcoding?

https://jellyfin.org/docs/general/admini...ows-setups

[Akouniza]

Thanks for the reply!

So i now uploaded a transcode log, that was my bad, i uploaded everything my log folder had, playing the movie did not give me any log, needed to start another one.

I did check the guide, but a bit lost to be honest, i think i "did" most of it ?

For the audio transcoding, on my side i don't think i disabled anything, at least that i know of

Best Regards
Akou

[TheDreadPirate]

Are you using a reverse proxy?

As for audio transcoding. Go to Dashboard > Users > click on a user. On the main page, is the box for allowing playback with audio transcoding enabled?

[Akouniza]

No reverse proxy, tailscale to connect to home network and that's all

For some reason the box was unchecked, i checked it and now the movie is playing. For sure a between the chair and keyboard error... haha

So i guess it's now fixed! I'll mark my user error here as solved!

Thanks for your time !