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    Jellyfin Forum Support Troubleshooting [split] Videos Failing to play GoogleTV

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    [split] Videos Failing to play GoogleTV

    Beto1972
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    #1
    2025-01-16, 04:07 AM (This post was last modified: 2025-01-16, 04:10 AM by Beto1972. Edited 1 time in total.)
    I'm having the same problem with my TV running Android TV 11.
    On Android 9 it was working perfectly, after updating to version 11, all videos in 4K HDR or Dolby vision only work with an external media player.
    On other home devices with Google TV / Android TV (TVbox), films work normally with or without transcoding.
    I noticed that 12 logs were generated on the server in sequence with the same error when trying to play a movie in the format mentioned above.
    I don't know if it's relevant, but the TV model is TCL 65/C715

    .txt   FFmpeg.Transcode-2025-01-15_22-45-51.txt (Size: 14.46 KB / Downloads: 52)
    TheDreadPirate
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    #2
    2025-01-16, 07:20 PM
    (2025-01-16, 04:07 AM)Beto1972 Wrote: I'm having the same problem with my TV running Android TV 11.
    On Android 9 it was working perfectly, after updating to version 11, all videos in 4K HDR or Dolby vision only work with an external media player.
    On other home devices with Google TV / Android TV (TVbox), films work normally with or without transcoding.
    I noticed that 12 logs were generated on the server in sequence with the same error when trying to play a movie in the format mentioned above.
    I don't know if it's relevant, but the TV model is TCL 65/C715

    Looks like you are using the Linuxserver Jellyfin image.  Did you install the OpenCL mod?  Looks like no.

    https://github.com/linuxserver/docker-mo...encl-intel


    Code:
    libva info: VA-API version 1.22.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_22
    libva info: va_openDriver() returns 0
    [AVHWDeviceContext @ 0x5618af651d80] Failed to get number of OpenCL platforms: -1001.
    Device creation failed: -19.
    Failed to set value 'opencl=ocl@va' for option 'init_hw_device': No such device
    Error parsing global options: No such device
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Beto1972
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    #3
    2025-01-17, 04:00 AM
    Yes, it's a linux server running debian and CasaOS.
    I didn't know about the existence of the mod you mentioned, I'll add the variable to the configuration and test it as soon as possible.
    It's strange that before updating Android TV, everything worked perfectly on the same server, and on other TVboxes everything runs normally with the current configuration.
    In any case, thank you, and as soon as I have a result I will report back.
    Beto1972
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    #4
    2025-01-17, 04:57 PM
    I implemented the mod, but there was no difference and the error persists.
    Is there a way to check if the mod is correct?


    environment:
    - DOCKER_MODS=linuxserver/mods:jellyfin-opencl-intel
    - PGID=1000
    - PUID=1000
    - TZ=America/Sao_Paulo
    TheDreadPirate
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    #5
    2025-01-17, 07:57 PM
    What is your full docker compose? And what CPU do you have? Can you share the latest ffmpeg log so we can make sure the error message is the same or different.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Beto1972
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    #6
    2025-01-18, 03:49 AM
    Processor Pentium G5400


    Attached Files
    .txt   FFmpeg.Transcode-2025-01-18_00-37-54_89faf99129dba71608589dbdf1aaed9b_598e84dc.txt (Size: 21.58 KB / Downloads: 35)
    .txt   FFmpeg.Transcode-2025-01-18_00-36-57_d0cf4cad9a15f1db807f0a37efb38b87_30a83a2d.txt (Size: 19.42 KB / Downloads: 48)
    .txt   Jellyfin.txt (Size: 9 KB / Downloads: 40)
    TheDreadPirate
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    #7
    2025-01-18, 06:55 PM
    Can you change the device portion of your docker compose to just "/dev/driConfused-facedev/dri"?

    Can you also share the output of these commands?

    Code:
    docker exec -it jellyfin /usr/lib/jellyfin-ffmpeg/vainfo
    docker exec -it jellyfin /usr/lib/jellyfin-ffmpeg/ffmpeg -v verbose -init_hw_device vaapi=va -init_hw_device opencl@va
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Beto1972
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    #8
    2025-01-21, 05:02 PM (This post was last modified: 2025-01-21, 05:07 PM by Beto1972. Edited 1 time in total.)
    (2025-01-18, 06:55 PM)TheDreadPirate Wrote: Can you change the device portion of your docker compose to just "/dev/driConfused-facedev/dri"?

    Can you also share the output of these commands?

    Code:
    docker exec -it jellyfin /usr/lib/jellyfin-ffmpeg/vainfo
    docker exec -it jellyfin /usr/lib/jellyfin-ffmpeg/ffmpeg -v verbose -init_hw_device vaapi=va -init_hw_device opencl@va

    Sorry for the delay in responding.
    I don't know how to change jellyfin settings in CasaOS docker, as it is installed through the app store.

    One thing that may not have been clear before is that the same server on the same TV worked perfectly with a previous version of AndroidTV.
    It was only after updating the TV's firmware that 4K movies stopped working.


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    TheDreadPirate
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    #9
    2025-01-21, 06:10 PM
    That all looks right.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Beto1972
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    #10
    2025-01-26, 12:40 AM (This post was last modified: 2025-01-26, 01:09 AM by Beto1972. Edited 1 time in total.)
    So buddy, any ideas on how to proceed?
    Yesterday I installed the old firmware on my TV (ATV9) and Jellyfin worked perfectly, but as this firmware has a bug in the hdmi cec I can't use it with my HT.
    Finally I updated again to the ATV11, the HDMI bug was remedied and the jellyfin stopped working again.
    I installed Plex on my server and the 4K DV / HDR content works, but the app is very polluted.
    I really think he's pretty bad.

    I found a bug report on Github
    https://github.com/jellyfin/jellyfin-and...ssues/4021
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