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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Stuck Loading on Home Screen

     
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    Stuck Loading on Home Screen

    ilyagz
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 May
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    #1
    2024-05-29, 08:55 PM
    I recently installed Jellyfin on my Mac after having it on my old one.
    I started everything from scratch and it was working yesterday.
    I also switched my network to mesh yesterday so I'm working if there's something blocking Jellyfin on that front.

    I'm on 10.9.3 right now.
    Whether I go to localhost:8096 or 127.0.0.1:8096, I'm stuck on the home screen loading.
    I tried removing a plugin that I saw could be causing it but I don't have the folder I've seen mentioned online.

    In the logs, I see this which leads me to believe it could be something network related:
    [2024-05-29 16:15:44.049 -04:00] [INF] [9] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" closed
    [2024-05-29 16:15:44.286 -04:00] [INF] [17] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" request
    [2024-05-29 16:16:43.508 -04:00] [INF] [16] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" closed
    [2024-05-29 16:22:44.876 -04:00] [INF] [37] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" request
    [2024-05-29 16:22:46.541 -04:00] [INF] [39] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" closed

    I'm kind of a noob so if you have any suggestions please dumb them down for me.

    Thanks!


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    TheDreadPirate
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    #2
    2024-05-29, 08:57 PM
    Try clearing your browser cache/site data. If that doesn't work, share the full jellyfin log via pastebin.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ilyagz
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    #3
    2024-05-29, 09:06 PM
    No difference after clearing cache & site data
    https://pastebin.com/jupQ4Yz9
    TheDreadPirate
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    Posts: 15,375
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    Country:United States
    #4
    2024-05-29, 09:18 PM
    When you say you switched your network to "mesh" what does that mean? Are we talking about your WIFI or are we talking about a VPN?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ilyagz
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 May
    Reputation: 0
    #5
    2024-05-29, 09:34 PM
    Not a VPN

    I had my regular wifi but yesterday I add a mesh network to extend the range.
    So my Mac is basically connected to the mesh via wifi as opposed to the router directly.
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-05-29, 09:55 PM (This post was last modified: 2024-05-29, 09:55 PM by TheDreadPirate.)
    I'm assuming when you are typing "http://localhost:8096" you are doing this on the Mac itself.

    Your log file looks normal. Can you open the developer console in your browser and replicate the problem. Does anything stand out?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    rambro1stbud
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    Posts: 2
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    Joined: 2024 Sep
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    Country:United States
    #7
    2024-09-10, 05:23 PM
    I had this same issue when I switched from the Docker version of Jellyfin to the Electric Eel version. What fixed it was going to /$USER/Library/Application Support and deleting the entire Jellyfin Media Player folder.
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