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    Jellyfin Forum Support Troubleshooting Stutter with movie files

     
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    Stutter with movie files

    Harbinger
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    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    Country:Switzerland
    #1
    2025-02-09, 10:14 AM (This post was last modified: 2025-02-09, 10:15 AM by Harbinger. Edited 1 time in total.)
    Hi there

    I switched from Synology Videostation to Jellyfin and love it so far for it's amazing features. So much better than Videostation.

    Server
    I use a Synology DS1520+ with DSM 7.2.2-72806 Update 2. I bought that one because i mainly use it as my media server for streaming movies to the tv.

    TV
    I use a LG OLED 55c27LA with the Jellyfin App from the LG App Store.

    Jellyfin
    Installed with Container Manager/Portainer on my Synology NAS. Jellyfin Version 10.10.3
    Hardware transcoding activated and with "Intel QuickSync (QSV)"

    Media files
    mkv files with h264 or h265

    Problem
    Streaming series works for one episode (file size arround 4GB). When playing the second episode, the streaming begins to stutter and stop.
    Playing movies with arround 10GB size or more isn't proberly working. The stuttering starts after 20 minutes or so.

    What works
    Accessing und streaming Jellyfin on m mobilephone App or in the PC browser works fine. Also when connecting the mobile phone app trough chromecast to the tv and streaming this way.

    Goal
    I'd like to stream movies without stuttering.
    It wasn't a problem at all with Videostation.

    Any ideas how to solve this or where i can find the problem?


    Kind regards, Harbinger
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2025-02-10, 01:22 PM
    Can you share your jellyfin logs via privatebin.net? If there are ffmpeg logs, share those too.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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