2024-06-27, 10:42 PM
I'm having trouble playing certain media files that I created myself years back using Handbrake. These same files used to play without issue since I first installed Jellyfin a month or two ago, but it's not clear to me what changed or was upgraded since the last time it worked, which was fairly recently. These same files also currently play well in VLC. I'm currently running Jellyfin 10.9.7 as an essentially dedicated server on lubuntu via the Debian repo with no containerization and primarily serving over my local network. The error I get is immediate and unhelpful: "Playback failed due to a fatal player error." I've gone through the docs to make sure I hit all the important points of the installation. I've tried searching various aspects of this issue, but most of what I find seems to relate to transcoding or Docker containers and I don't understand the logs well enough to grasp what's going wrong.
Unless I'm mistaken, this shouldn't be a transcoding problem, as I'm not seeing ffmpeg logs showing up at all and I should be able to play the straight files without issue. Unless being unable to trigger a transcode IS the problem and the lack of ffmpeg logs is the diagnostic clue. I'm fairly technically minded and happy to try whatever is suggested.
Other things I have tried since noticing the problem that have led to no improvement:
Reinstalling jellyfin-ffmpeg6
Ensuring I have a renderer and that jellyfin has been added to the proper group
Updating Jellyfin via apt
Updating everything else via apt
Rebooting
Changing my transcoding hardware acceleration settings to VAAPI and back to None
Playing via Roku Jellyfin app and on my phone
Relevant bit of my Jellyfin logs:
Unless I'm mistaken, this shouldn't be a transcoding problem, as I'm not seeing ffmpeg logs showing up at all and I should be able to play the straight files without issue. Unless being unable to trigger a transcode IS the problem and the lack of ffmpeg logs is the diagnostic clue. I'm fairly technically minded and happy to try whatever is suggested.
Other things I have tried since noticing the problem that have led to no improvement:
Reinstalling jellyfin-ffmpeg6
Ensuring I have a renderer and that jellyfin has been added to the proper group
Updating Jellyfin via apt
Updating everything else via apt
Rebooting
Changing my transcoding hardware acceleration settings to VAAPI and back to None
Playing via Roku Jellyfin app and on my phone
Relevant bit of my Jellyfin logs:
Code:
[2024-06-27 18:14:48.574 -04:00] [INF] User policy for "andrew". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2024-06-27 18:14:48.649 -04:00] [INF] Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2024-06-27 18:14:48.652 -04:00] [ERR] Error processing request. URL "GET" "/videos/38a4387f-2f8b-36b3-76d8-63cc85f9f01a/hls1/main/-1.mp4".
System.NullReferenceException: Object reference not set to an instance of an object.
at MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor.<>c.<ExtractAllAttachments>b__8_0(MediaAttachment a)
at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source, Func`2 predicate)
at MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor.ExtractAllAttachments(String inputFile, MediaSourceInfo mediaSource, String outputPath, CancellationToken cancellationToken)
at MediaBrowser.MediaEncoding.Transcoding.TranscodeManager.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, Guid userId, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions)
at lambda_method1614(Closure, Object)
at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
[2024-06-27 18:14:48.667 -04:00] [INF] User policy for "andrew". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2024-06-27 18:14:48.754 -04:00] [INF] Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2024-06-27 18:14:48.757 -04:00] [ERR] Error processing request. URL "GET" "/videos/38a4387f-2f8b-36b3-76d8-63cc85f9f01a/hls1/main/-1.mp4".
System.NullReferenceException: Object reference not set to an instance of an object.
at MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor.<>c.<ExtractAllAttachments>b__8_0(MediaAttachment a)
at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source, Func`2 predicate)
at MediaBrowser.MediaEncoding.Attachments.AttachmentExtractor.ExtractAllAttachments(String inputFile, MediaSourceInfo mediaSource, String outputPath, CancellationToken cancellationToken)
at MediaBrowser.MediaEncoding.Transcoding.TranscodeManager.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, Guid userId, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions)
at lambda_method1614(Closure, Object)
at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()
--- End of stack trace from previous location ---
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
[2024-06-27 18:14:48.813 -04:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.9.7" playing "The Dundies". Stopped at "0" ms
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