Troubleshooting after Jellyfin update 2.0.0

[TheDreadPirate]

Apparently Jellyfin-Roku 2.0 requires a minimum Roku OS version. I was chatting with a Roku user in the Jellyfin Matrix chat and after they manually checked for an OS update and then updated this problem went away on their older Roku. It seems that TV boxes, in general (including my CCwGTV) are bad about actually auto-updating.

[Greg Sirmon]

Apparently Jellyfin-Roku 2.0 requires a minimum Roku OS version.  I was chatting with a Roku user in the Jellyfin Matrix chat and after they manually checked for an OS update and then updated this problem went away on their older Roku.  It seems that TV boxes, in general (including my CCwGTV) are bad about actually auto-updating.

It seems we're getting to the heart of the issue, then.

My Roku 4 is stuck on software 11.5.  No update is available.  Going to the Roku support page, notes on their v12 software do not list model 4400, which is the model designation for the Roku 4.  It's understandable I guess that they might no longer support it.  The model was released in 2015 according to Wikipedia, so I guess it's abandoned.

My other Roku standalone box is a 4k version released in 2021, model 3941.  It's on software 12.5 and Jellyfin works great after uninstalling it and reinstalling.

It's too bad that Jellyfin 2.0 couldn't be backwards compatible to Roku boxes being left behind by Roku software updates, but I do understand developers can't guarantee compatibility forever.

Thanks for the help!

More info on Roku 4 being deprecated:
https://thedesk.net/2023/01/roku-4-no-lo...oku-os-12/

[TheDreadPirate]

My understanding is that some of the new UI elements/overlays require features not available in older Roku OSes. Progress is a double edged sword.

[1hitsong]

It's too bad that Jellyfin 2.0 couldn't be backwards compatible to Roku boxes being left behind by Roku software updates, but I do understand developers can't guarantee compatibility forever.

Good news! I rewrote the function in the OSD that used the function that was added in Roku OS 12.0. The next release will again work for Roku 4 and other legacy devices.

You can track this update in this PR: https://github.com/jellyfin/jellyfin-roku/pull/1594

72 lines to replace 1 function call

Going forward, we'll do all we can to continue supporting legacy devices.