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    Jellyfin Forum Support Troubleshooting Unable to login after recovery from older backup

     
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    Unable to login after recovery from older backup

    This after I tried the backup because of "database disk image is malformed'"
    Flemming
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    Posts: 3
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    Joined: 2023 Dec
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    #1
    2025-05-03, 01:34 PM
    Been running jellyfin on unraid as a docker (linuxserver) for a few years.
    Some days ago it stopped working with error 503, log:

    Code:
    "[19:15:23] [FTL] [1] Main: Error while starting server Microsoft.Data.Sqlite.SqliteException (0x80004005): SQLite Error 11: 'database disk image is malformed'."
    I tried updating, restarting ect, the same issue. I got it working by removing libaries.db, but then with a fresh not-configured version.
    So i recovered the addata files form a week ago, a backup from a date it worked.
    New issue now, I get the wb UI working, but I can't log in with any of my user accounts (tried inkognito and different users and browsers)

    Code:
    [10:58:24] [inf] [14] jellyfin.api.auth.customauthenticationhandler: customauthentication was not authenticated. failure message: invalid token. [10:58:24] [inf] [14] jellyfin.api.auth.customauthenticationhandler: authenticationscheme: customauthentication was challenged.

    Updated docker image
    Same issue.
    Now:
    Code:
    [11:12:16] [INF] [28] Jellyfin.Server.Implementations.Users.UserManager: Authentication request for admin has been denied (IP: 10.0.24.1).

    [11:12:16] [ERR] [28] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request: Invalid username or password entered. URL POST /Users/authenticatebyname.

    Anyone know?
    Flemming
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    Junior Member

    Posts: 3
    Threads: 2
    Joined: 2023 Dec
    Reputation: 0
    #2
    2025-05-04, 10:58 AM
    Got it working.
    did the recovery again, think I missed some files last time
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