Users cannot play videos if they are restricted to specific libraries

[arquesing]

Hi everyone,
I’m experiencing an issue with Jellyfin where users cannot play videos if they are restricted to specific libraries. When I configure user permissions to allow access only to certain libraries, none of the videos play. The only way users can successfully play videos is if the "Enable access to all libraries" option is checked.
Additionally, when I use the browser’s debugger, I see a 404 response during playback attempts (in case that helps pinpoint the issue).
This seems related to the issue described in this GitHub thread, although I don’t understand why it was closed since the problem persists for me.
Has anyone else faced this issue or found a solution? Any help would be appreciated!
Thanks in advance!

PS: I’m using Jellyfin version 10.10.4, and the issue still occurs.

[gnattu]

Do you have multiple libraries sharing same set of video files? That is not going to work.

[arquesing]

Thanks for your reply!

This is not my case. Each library points to a different directory, so there are no shared folder or video files between libraries.

[arquesing]

Do you have multiple libraries sharing same set of video files? That is not going to work.

You were absolutely right! I hadn’t noticed that one of the libraries was pointing to a directory that contained the rest of the shared directories. That was the issue.
Thank you so much for pointing me in the right direction!