Video Freezing While Audio Keeps Playing

[DazzlingTap2]

Not sure how much I'd help but I'm also experiencing issues on Homatics Box R (not DuneHD). Video freeze while audio continues to play, it happens inconsistently every 10-30 minutes, and if I press the rewind a bit, it plays again.

I've found the problem only occurs with HEVC files (or VP9/AV1 on SmartTube), I never transcode on Android TV, always direct play remux or compress HEVC files. On H264 file, it'd playback from start to finish without intervention. I'm using external player Just Player not the internal one (I don't know if MXPlayer would be suitable for me). Because Just Player is literally the only thing that don't have problems, crash entire system, support external subtitles, audio codecs and playback tracking so I'm kinda stuck with it. The internal player display HDR10+ with corrupt colors.

This could explain why your transcoded file is problematic while the original is fine, since the transcoding converts your H264 file into HEVC which causes problem for AmLogic/Homatics/Android etc..

I recently updated my Android 12 from 6xxx to 7329, I haven't tried the latest 7953 yet. But upon upgrading, SmartTube plays fine and few days ago I was able to playback a HEVC file from start to finish. However, I found out the file is played with some audio codec problem so I cannot fully confirm whether 7329 fixes the playback problem. If I have time to watch some of my remux or HEVC content, I'll post an update. Maybe you'll get better luck upgrading your firmware to 7329 or even the latest one. Since you also mentioned JellyCon which is Kodi, I suggest you try out CoreELEC, which may give you better experience.

Overall, the Homatic box causes immense frustration because of all those bugs especially regarding playback. However, no alternatives exists so I'll live. I guess I'm not the only one having playback problems with Homatics/Jellyfin.

[TechOwl]

Yeah same boat here, it's buggy but I'll live with it. I'm actually on the latest for the Dune HD box which is 7954. So the issue still persists here. I may give Just Player a whirl and see if I like it in the mean time while the built in player is bugged. The funny thing is from the looks of it Just Player is based on Exoplayer which Jellyfin on Android TV used to use before they switched to libvlc (though I'm sure libvlc is probably better).

[TechOwl]

FYI, this issue is still happening on latest versions of Jellyfin server and Jellyfin android tv. I'm on 10.10.3 server and 18.0-beta.4. Is there any more information we can provide to get this looked into?

[mjmclaughlin92]

Sorry to bump this! It looks like this is happening for me too on server 10.10.3 and app 0.18.3 (onn 4k pro), and the workaround discussed on the git issue (https://github.com/jellyfin/jellyfin-and...ssues/4103) to disable transcoding to HEVC looks like it works for me too - thanks so much for that tip! Definitely let me know if there's any logs or anything like that I can try to send on over, and thanks so much for everything you all do!

[oozynozh]

bump for me, too. same issue and WA.

happy to debug on my setup, if instructed...

Jellyfin Server Version: 10.10.3
Containerization Method: Kubernetes
Host Operating System: TrueNAS Scale
TrueNAS Scale Version: 23.10.1.3
Linux Kernel Version: 6.1.21-v8+
Chipset: Intel Celeron N5095
GPU Family: Jasper Lake
Hardware Acceleration Method: Intel QSV

[TheDreadPirate]

bump for me, too. same issue and WA.

happy to debug on my setup, if instructed...

Jellyfin Server Version: 10.10.3
Containerization Method: Kubernetes
Host Operating System: TrueNAS Scale
TrueNAS Scale Version: 23.10.1.3
Linux Kernel Version: 6.1.21-v8+
Chipset: Intel Celeron N5095
GPU Family: Jasper Lake
Hardware Acceleration Method: Intel QSV

Can you replicate the problem then share your ffmpeg log?

[oozynozh]

here's a ffmpeg log from my server a few nights ago when i encountered the issue. i can generate another if required, but will have to undo the WA of disabling HEVC encoding.

i'm noticing now that the issue only reproduces for me when ffmpeg is direct streaming, meaning it's not being transcoded at all.

given that there are no obvious errors in the log, i'm not even certain this is a Jellyfin issue... it might require debugging on the AndroidTV player to understand more.

[oozynozh]

i'd also note that in my experience when the media IS transcoded to another device, such as Jellyfin via a browser, the issue does not reproduce, even with HECV encoding enabled

[TheDreadPirate]

What kind of Android TV device is this playing on? AFAICT, nothing is out of the ordinary in the log.

[oozynozh]

sorry for late response. my issue only happens on one cheap Onn Android TV device from Walmart. given that it also happens when direct playing, my guess is it's an Android issue, not Jellyfin.