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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Web Browser Client Not Loading

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    Web Browser Client Not Loading

    server ui will not load on web browser after the logo screen
    galact1c
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    #1
    2024-11-27, 09:36 AM
    First thing to note is I prefer to watch Jellyfin in Chrome/web browser, versus the standalone JMP media player. I have tried 4 web browsers and they all exhibit the below issue.
    The roku client and JMP standalone still work correctly.
    I updated from 10.9.8 to 10.10.2 on 11/17/24.
    I am on Windows 10.
    Things had been fine for the last 10 days besides the fact that some plugins stated they required a restart and weren't functioning correctly.
    Another thing that may be helpful is at the time, dashboard said that client and web version were both 10.10.2, but after restarting and the issue began, JMP standalone says client is 10.10.2 and web is 10.10.3.
    Tonight I decided to simply click the restart button from the dashboard page in attempt to fix the plugins.
    After restarting, the site/web browser loaded the Jellyfin logo screen, but stayed on a black screen after that. 
    Cleared all cache, cookies, and site settings in attempt to fix it, but it still won't load anything beyond the Jellyfin logo screen.
    Followed various similar threads from here and github, namely the steps for issue #688 on github involving deleting the JMP and J M P folders from appdata which not only wasn't the solution, it also prevented JMP standalone from loading, so I've since restored the folders.
    Looked through logs for errors, but not sure what to look for and logs are too long to post the entirety into paste-bin, but I've pasted the last portion and can make multiple paste-bin posts if necessary. 

    LOGS: https://pastebin.com/3R7W8eWi
    galact1c
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    #2
    2024-11-27, 10:21 AM
    Update:
    I downloaded the JMP standalone app onto a secondary PC and the issue that occurs in web browser followed it.
    I copied the JMP and J M P folders in Appdata from the main PC where JMP standalone is working and pasted them over the existing files on the secondary PC, which has allowed JMP standalone to work on the secondary PC, but the browser issue still exists.
    TheDreadPirate
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    #3
    2024-11-27, 03:08 PM
    Can you share the contents of C:\ProgramData\Jellyfin\Server\config\network.xml? It looks like you have it configured to only use the local loopback interface.

    Also, you should consider removing the ThemerrDB plugin as it is no longer maintained.

    https://github.com/LizardByte/ThemerrDB/
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    galact1c
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    #4
    2024-11-28, 10:50 AM (This post was last modified: 2024-11-28, 10:52 AM by galact1c.)
    <?xml version="1.0" encoding="utf-8"?>
    <NetworkConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <BaseUrl />
    <EnableHttps>false</EnableHttps>
    <RequireHttps>false</RequireHttps>
    <InternalHttpPort>8096</InternalHttpPort>
    <InternalHttpsPort>8920</InternalHttpsPort>
    <PublicHttpPort>8096</PublicHttpPort>
    <PublicHttpsPort>8920</PublicHttpsPort>
    <AutoDiscovery>true</AutoDiscovery>
    <EnableUPnP>false</EnableUPnP>
    <EnableIPv4>true</EnableIPv4>
    <EnableIPv6>false</EnableIPv6>
    <EnableRemoteAccess>true</EnableRemoteAccess>
    <LocalNetworkSubnets />
    <LocalNetworkAddresses>
    <string>0.0.0.0</string>
    </LocalNetworkAddresses>
    <KnownProxies />
    <IgnoreVirtualInterfaces>true</IgnoreVirtualInterfaces>
    <VirtualInterfaceNames>
    <string>veth</string>
    </VirtualInterfaceNames>
    <EnablePublishedServerUriByRequest>false</EnablePublishedServerUriByRequest>
    <PublishedServerUriBySubnet />
    <RemoteIPFilter>
    <string>100.64.0.0/10</string>
    </RemoteIPFilter>
    <IsRemoteIPFilterBlacklist>false</IsRemoteIPFilterBlacklist>
    </NetworkConfiguration>

    My Jellyfin\Server\config\network.xml was in a different root folder than C:\ProgramData\, if that makes a difference.
    TheDreadPirate
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    #5
    2024-11-28, 04:09 PM
    You have a remote IP filter and you added 0.0.0.0 to the bind configuration.

    Change your network.xml to the following.

    Code:
    <?xml version="1.0" encoding="utf-8"?>
    <NetworkConfiguration xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    <BaseUrl />
    <EnableHttps>false</EnableHttps>
    <RequireHttps>false</RequireHttps>
    <InternalHttpPort>8096</InternalHttpPort>
    <InternalHttpsPort>8920</InternalHttpsPort>
    <PublicHttpPort>8096</PublicHttpPort>
    <PublicHttpsPort>8920</PublicHttpsPort>
    <AutoDiscovery>true</AutoDiscovery>
    <EnableUPnP>false</EnableUPnP>
    <EnableIPv4>true</EnableIPv4>
    <EnableIPv6>false</EnableIPv6>
    <EnableRemoteAccess>true</EnableRemoteAccess>
    <LocalNetworkSubnets />
    <LocalNetworkAddresses />
    <KnownProxies />
    <IgnoreVirtualInterfaces>true</IgnoreVirtualInterfaces>
    <VirtualInterfaceNames>
    <string>veth</string>
    </VirtualInterfaceNames>
    <EnablePublishedServerUriByRequest>false</EnablePublishedServerUriByRequest>
    <PublishedServerUriBySubnet />
    <RemoteIPFilter />
    <IsRemoteIPFilterBlacklist>false</IsRemoteIPFilterBlacklist>
    </NetworkConfiguration>
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    galact1c
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    #6
    2024-11-28, 09:16 PM
    I'm surprised and saddened to report that this did not solve the issue. Were there any additional steps I may have overlooked?
    TheDreadPirate
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    #7
    2024-11-28, 09:43 PM
    I'm assuming you restarted Jellyfin after changing the XML.

    Do you have tailscale running? Try disabling it, restart jellyfin, then try again.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    galact1c
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    Posts: 14
    Threads: 2
    Joined: 2024 Aug
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    Country:United States
    #8
    2024-11-30, 02:08 AM
    I did restart after changing it.

    I do not have Tailscale.
    TheDreadPirate
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    #9
    2024-11-30, 03:28 AM
    Click Start > type Resource Monitor > click Network tab > expand Listening ports table. Find jellyfin.exe on port 8096. What does it say in the firewall status column.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    galact1c
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    Posts: 14
    Threads: 2
    Joined: 2024 Aug
    Reputation: 0
    Country:United States
    #10
    2024-11-30, 06:30 AM
    "Allowed, not restricted"
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