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    Jellyfin Forum Support Troubleshooting Wizard Setup

     
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    Wizard Setup

    Stuck at Wizard setup page
    jellyffinm
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    #1
    2024-04-02, 12:37 PM (This post was last modified: 2024-04-02, 12:57 PM by jellyffinm. Edited 3 times in total.)
    Hello,

    I have been having a lot of problems with the installation, I managed to get to the wizard setup page as you see in the image but once i enter details and click next it just goes through a continuous loading and never proceeds past this part. How can i fix this?

    Thanks

    I am running Windows 11 and brave browser in case that helps provide more details for a potential fix. I found this error in the logs [ERR] [37] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request. URL POST /Startup/User.

    I also noticed this in the logs, maybe Emby is interfering somehow. I have removed it from my pc but it may be affecting it somehow still? [15:52:32] [INF] [56] Emby.Server.Implementations.AppBase.BaseConfigurationManager: Setting cache path: C:\ProgramData\Jellyfin\Server\cache

    I have deleted cache and cookies too but still no luck here


    Attached Files Thumbnail(s)
       
    TheDreadPirate
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    #2
    2024-04-02, 04:54 PM
    Can you share your full server logs to https://sourceb.in/

    C:\ProgramData\Jellyfin\Server\log
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jellyffinm
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    #3
    2024-04-03, 11:12 AM
    (2024-04-02, 04:54 PM)TheDreadPirate Wrote: Can you share your full server logs to https://sourceb.in/

    C:\ProgramData\Jellyfin\Server\log

    Hello I have added the server logs here https://sourceb.in/H9K5M7sVtr

    however one of the server logs is way too large to share there for some reason i hope the data in this log is enough for you to see what the issue may be here.

    Thanks
    TheDreadPirate
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    #4
    2024-04-03, 12:38 PM
    Negatory. This one only contains the startup. I will probably need the larger log. Try zipping the log and attaching it to a post here. You will need to use the full reply interface to have that option. Either click "preview post" or "new reply" to get the full reply interface.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jellyffinm
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    #5
    2024-04-03, 02:12 PM
    Hello sorry about that I believe it should be attached here I hope it contains enough data to dissect the problem. Thanks for your help.


    Attached Files
    .zip   log_20240402_001.zip (Size: 20.52 KB / Downloads: 71)
    TheDreadPirate
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    #6
    2024-04-03, 02:33 PM
    It looks like your server hard crashed yesterday or otherwise did not shut down gracefully. And the database is borked or locked.

    Code:
    Busy: SQLitePCL.pretty.SQLiteException: database is locked

    And since this log is from after the one you posted to sourcebin I am going to assuming that this is the current state of it.

    Since it sounds like this is a fresh setup, are you ok with starting over? If so, go to C:\ProgramData\Jellyfin\Server\data and delete jellyfin.db and library.db. There may also be .wal or .journal files for jellyfin.db and library.db that you should also delete.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jellyffinm
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    #7
    2024-04-05, 03:47 PM
    Hi when i have just tried that and restarted my jellyfin tray app, i am now met with a page to add server manually instead of server being automatically selected as my desktop like before. I try to enter my lo address but i cannot proceed from here now and then for some reason the jellygin console app crahses so i cannot read back any kind of error produced. Is it better i go through a full uninstall and reinstall again and it may clear up my issue?
    TheDreadPirate
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    Posts: 15,374
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    #8
    2024-04-05, 04:10 PM
    (2024-04-05, 03:47 PM)jellyffinm Wrote: Hi when i have just tried that and restarted my jellyfin tray app, i am now met with a page to add server manually instead of server being automatically selected as my desktop like before. I try to enter my lo address but i cannot proceed from here now and then for some reason the jellygin console app crahses so i cannot read back any kind of error produced. Is it better i go through a full uninstall and reinstall again and it may clear up my issue?

    Reset your browser cache or clear site data for your jellyfin in your browser.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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