Auto organize does not work

#1

when i try to move some movies to media library, it gives a pop-up window says “Internal Server Error”
the log shows:

[2020-01-13 18:24:41.824 +08:00] [ERR] Error processing request
Emby.AutoOrganize.Core.OrganizationException: Failed to move file from M:\Newly Download\大约在冬季.Somewhere.Winter.2019.HD1080P.X264.AAC.Mandarin.CHS-ENG.Mp4Ba\大约在冬季.Somewhere.Winter.2019.HD1080P.X264.AAC.Mandarin.CHS-ENG.Mp4Ba.mp4 to M:\Archived\大约在冬季 (2019)\大约在冬季(2019).mp4: Access to the path is denied.
   at Emby.AutoOrganize.Core.FileOrganizationService.PerformOrganization(String resultId)
#2

btw, the destiny dir is not a OS partition, I think there shouldn’t be an access problem.

#3

To be sure - does the Jellyfin user have write access to both folders?

Edit: What platform are you using? Windows? Linux?

#4

jellyfin is running as a service, and yes, it does have full access to both locations. The platform is windows.

#5

Which service account are you using and when you say it is not an OS drive directory do you mean it is a separate drive to the one your OS is on or am I misinterpreting that?

#6

there is no misinterpretion, my OS is install on C:/, the lib dir is in M:/.
and the service is using network service account.