One movie don't work on a specific client

[Kiyann]

Hi ! 
So i've been using Jellyfin for some time and it's great but for the first time there is this one movie that i can't play on my Android TV, the file is not corrupted and i can play it with Swiftfin or with the web client, it just don't work with the Android TV client. The media player launches and there is no error message on my dashboard i can even see the movie playing in the client but on my tv it's stuck at 00:00.

I tried closing the app, restarting the TV, restarting the server but it just won't work.

Any idea what can i do ?

[theguymadmax]

It would be helpful if we had the details of the file (full media info), along with server logs and any Fffmpeg logs generated when you play the file.

[Kiyann]

It would be helpful if we had the details of the file (full media info), along with server logs and any Fffmpeg logs generated when you play the file.

Hi thanks for answering me, here are the log when i try to play the file, the ffmpeg logs and the mediainfo

[theguymadmax]

What device are you using to run the Jellyfin AndroidTV client?

[Kiyann]

What device are you using to run the Jellyfin AndroidTV client?

i'm using a sony bravia a80j, app and software both updated

[TheDreadPirate]

Code:

[in#0 @ 000001ec6f433180] Error opening input: No such file or directory
Error opening input file file:D:\Jellyfin\Movie\Sonic The Hedgehog 2020.mkv.
Error opening input files: No such file or directory

Jellyfin can't access the file or it doesn't exist.