Disappearing Media when Parental Controls Activated

[slowswimmer1224]

Hello,

I'm running into an issue that is not as simple as the title makes it sound. I have enabled parental controls for an account to only allow items with tag "*family". When I log in, it works great...only my media that has that tag displays. When I select the media, it will not open and manifests differently depending on the platform:
- Web (Firefox and Chrome on both Windows and MacOS) & iOS: the media simply displays the blue loading circle indefinitely
- Fire TV/Android TV: the media simply disappears but will re-appear if I go back to the home screen and re-enter my library

I tried changing my tag thinking the star (*) was the source of the issue, but to no success. It seems that every tag produces the same problem. I tried to block items with a tag and it seems to work without a problem. A user with no parental controls works just fine.

I'm running v10.10.5 on Windows.

Any help would be very much appreciated!

[TheDreadPirate]

Can you replicate the problem then share your jellyfin log via privatebin.net?

[Efficient_Good_5784]

When it comes to using the allowed tag feature in parental controls, you need to make sure that all parent items also share/contain the same allowed tag as the episode or movie you added the allowed tag to.
Despite the allowed items appearing in a library view, Jellyfin will not be able to load any item(s) in the path that doesn't share the allowed tag.

Blocked tags also work the same way. However, because they block items, you don't have to worry about this issue since the blocking behavior works in the opposite direction.
You give an item a blocked tag and you expect all items underneath it to be blocked. There's no having to worry about the parent items containing the blocked tag too.

So your most likely fix for the issue is to go and add the "*family" tag to all show, season, & movie views that lead up to the allowed content.

There is a PR that's waiting to be merged that changes this behavior.
You can see that here: https://github.com/jellyfin/jellyfin/pull/12721

If you just want to wait for the PR to be added in a future release of Jellyfin, that's up to you.

[slowswimmer1224]

@TheDreadPirate: https://privatebin.net/?f5223370ab4ecf7d...WrZ5Ghg6M4
When selecting a media file, the only added log is the "request" and "closed" lines. I don't understand the log files so I appreciate any help in interpreting.

@Efficient_Good_5784 I see what you are saying. Surprisingly, my shows are viewable from the same parental controlled account by simply adding the tag to the parent show. The problem only seems to persist in my "Movies" library. What do you mean by a "view" when you mention adding the "'*family' tag to all show, season, & movie views that lead up to the allowed content"?

[Efficient_Good_5784]

For shows, there's metadata for the show view, the season view, and the episode view.

Each part in that chain needs to share the same allowed tag for you to be able to reach the allowed episode(s).

For movies, there's not much in the way between the movie folder and the actual movie, so you don't have to worry much about it there.