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    Jellyfin Forum Support Troubleshooting Jellyfin 10.10.7 hangs on media playback screen after refresh

     
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    Jellyfin 10.10.7 hangs on media playback screen after refresh

    CrimsonKnight
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    #1
    2025-05-23, 07:32 AM (This post was last modified: Yesterday, 08:16 AM by CrimsonKnight. Edited 3 times in total.)
    When I try to playback media in Jellyfin, the client will load the banner image of the media I selected, but the playback UI will never fully load and I will be stuck until I close the window and restart the instance of Jellyfin. I do not have to restart the server, I just have to close the window and reopen my library and load the same media file again... every single time I try to play something for the first time following a reload.

    I believe it occurs only after I "reload" the page using the right click context menu. And this will not resolve itself with time, it will always hang on the banner image and it will do this even if I reloaded an hour before, browsed my library, went into settings, messed around, etc., then tried to play something.
       

    If at any point of this instance being opened I reload the page, it will hang the next time I try to play something.

    I've attached what happens when I opened the movie Avatar (it doesn't matter what media it is, just for example).
       

    I'm running Windows 10.
    This is happening in the Windows Jellyfin desktop client. I haven't noticed this happening on the web browser or on my Android instances.
    This has become a frequent (I believe every-time) occurrence.
    CrimsonKnight
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    #2
    2025-05-24, 12:16 AM
    Anyone?
    bitmap
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    #3
    2025-05-24, 01:57 AM
    Two things: recreate the issue and post the resulting logs and try clearing ALL browser data for the site.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
    CrimsonKnight
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    #4
    Yesterday, 08:11 AM (This post was last modified: Yesterday, 08:19 AM by CrimsonKnight. Edited 1 time in total.)
    I don't get any logs created when this occurs. And what browser data do you mean? Cookies? This is on the Windows Desktop client exclusively. This happens every time and only on Desktop Client.

    It can't just be me. Can someone else on Windows confirm this doesn't happen to them?
    https://imgur.com/a/Q78QGqv
    This is the refresh menu I'm talking about if there was any confusion.
    Just use that reload option then try to play anything from your library.
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