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    Jellyfin Forum Support Troubleshooting Tech Support

     
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    Tech Support

    TCL TV Black Screen
    cansat
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    Junior Member

    Posts: 6
    Threads: 2
    Joined: 2025 Jan
    Reputation: 0
    #1
    Yesterday, 11:18 PM
    HI folks,

    I have an interesting issue that I cannot seem to resolve. I've posted the log information that shows up at the below of this post.

    My TV is a TCL QM7 with Google TV. My server and Jellyfin program on the TV are both up to date. I can sometimes watch a few episodes of a show, but then randomly it will just stop working and be a black screen where nothing happens. 

    I cant tell if anything in the logs is going wrong, but on the Dashboard nothing looks strange. Help, please!

    LOGS

    Quote:[2025-05-27 19:09:02.301 -04:00] [INF] [66] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" closed
    [2025-05-27 19:09:02.985 -04:00] [INF] [46] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "127.0.0.1" request
    [2025-05-27 19:09:23.208 -04:00] [INF] [46] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.8" playing "Futurama - 05x15 - Quelli del P.u.z.z.a. ITA.ENG". Stopped at "10" ms
    [2025-05-27 19:09:24.394 -04:00] [INF] [94] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "serverOne". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2025-05-27 19:09:34.258 -04:00] [INF] [79] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.8" playing "Futurama - 05x15 - Quelli del P.u.z.z.a. ITA.ENG". Stopped at "13" ms
    [2025-05-27 19:09:48.422 -04:00] [INF] [79] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "serverOne". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2025-05-27 19:10:49.313 -04:00] [INF] [17] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Android TV" "0.18.8" playing "Futurama - 05x15 - Quelli del P.u.z.z.a. ITA.ENG". Stopped at "11" ms
    [2025-05-27 19:10:50.275 -04:00] [INF] [96] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "serverOne". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
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