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    Jellyfin Forum Support Troubleshooting Video/Audio freezes when transcoding

     
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    Video/Audio freezes when transcoding

    Video/Audio freezes when transcoding
    yeleo
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    Country:Spain
    #1
    Yesterday, 06:58 PM (This post was last modified: Yesterday, 06:59 PM by yeleo.)
    Hello!

    I have configured Jellyfin on Unraid, this are the spec:
    CPU: AMD Ryzen 5600U
    RAM: 32 GB
    HDD: Western Digital Red 2TB x3
    GPU: ARC 380

    Client: TV LG C1 running Jellyfin app

    The problem is that both video and audio freezes for two or three seconds, then resumes playback and happens again. It always happens when transcoding the file.

    I don't see any error in the ffpmeg log.

    On the Unraid system I have two graphics cards, the GPU integrated in the CPU and an ARC 380 GPU. I have tested that both GPUs do transcoding, but video and audio freezes.

    I have tried both a WIFI and a wired connection.

    Playing the same files in Jellyfin on my PC from a Firefox browser video and audio play perfectly.

    Any suggestions?

    https://pastebin.com/94dh08mF

    Thank you
    bitmap
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    Community Moderator

    Posts: 928
    Threads: 9
    Joined: 2023 Jul
    Reputation: 30
    #2
    Yesterday, 08:25 PM
    I can almost guarantee it's not a Jellyfin and/or transcoding issue. This is a known problem with webOS and -- as I own an LG C1 as well -- I can tell you that other clients are much more capable at the moment. I know that there's a fix coming to help a possible cause of this issue (hls chunk size I think? Let me look for the PR) but the other problem, network saturation, is inherent to the crap network hardware on the unit (10/100 max). So if you run into high-bandwidth content causing issues, it could be either of these issues. The solution for the latter is to purchase a USB gigabit ethernet adapter or use WiFi.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
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