Problems running 10.9.x releases

[TheDreadPirate]

What you're describing is not typical. Are you running the jellyfin installer as admin? Is your user an admin on the system? And what Windows 10 feature level are you at?

[Dex Luther]

I have the same problem. 10.8.13 worked perfectly. Had problems playing anything when 10.9.3 came out, so I uninstalled everything and went back to 10.8.13 everything worked perfectly again, but I unchecked "Check for updates" everywhere I could find the options.

On a whim I decided to check out the website and noticed it was at 10.9.10 now. I figured the things might be better now, so I upgraded to 10.9.10. Everything seemed fine until I rebooted my machine. Now anytime I try to play anything (Mostly anime) it fails, but marks the episode as played anyways.

The server is hosted on my main machine
Intel® Core™ i7-8700 CPU @ 3.20GHz
32.0 GB RAM
Windows 10 Home 22H2
Windows Feature Experience Pack 1000.19060.1000.0

Log: https://pastebin.com/27M4k3am

[theguymadmax]

so I upgraded to 10.9.10.

Code:

[1] Main: Jellyfin version: "10.9.1"

You are on 10.9.1 not 10.9.10 download load the latest version here.

Code:

System.ComponentModel.Win32Exception (5): An error occurred trying to start process 'C:\Program Files\Jellyfin\Server' with working directory 'C:\Program Files\Jellyfin\Server'. Access is denied.
  at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
  at MediaBrowser.MediaEncoding.Encoder.EncoderValidator.GetProcessOutput(String path, String arguments, Boolean readStdErr, String testKey)
  at MediaBrowser.MediaEncoding.Encoder.EncoderValidator.ValidateVersion()
[2024-08-29 19:09:56.767 -04:00] [WRN] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: Failed version check: "C:\Program Files\Jellyfin\Server"
[2024-08-29 19:09:56.790 -04:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: ""

Also this is causing the issue. After you upgrade, post new logs.

[Dex Luther]

so I upgraded to 10.9.10.

Code:

[1] Main: Jellyfin version: "10.9.1"

You are on 10.9.1 not 10.9.10 download load the latest version here.

Code:

System.ComponentModel.Win32Exception (5): An error occurred trying to start process 'C:\Program Files\Jellyfin\Server' with working directory 'C:\Program Files\Jellyfin\Server'. Access is denied.
  at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
  at MediaBrowser.MediaEncoding.Encoder.EncoderValidator.GetProcessOutput(String path, String arguments, Boolean readStdErr, String testKey)
  at MediaBrowser.MediaEncoding.Encoder.EncoderValidator.ValidateVersion()
[2024-08-29 19:09:56.767 -04:00] [WRN] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: Failed version check: "C:\Program Files\Jellyfin\Server"
[2024-08-29 19:09:56.790 -04:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: ""

Also this is causing the issue. After you upgrade, post new logs.

The installer, which I got from Jellyfin.org, literally is called jellyfin_10.9.10_windows-x64.exe.

Uninstalled everything, rebooted, installed again using your link, and same result.
Log: https://pastebin.com/U4YWihTV

EDIT: Again with permissions set to "Full Control" for users (I've never had to do this before and probably shouldn't have to).

Log: https://pastebin.com/CNN6xFBV

Also, the FFMpeg is the the one installed by Jellyfin. Don't know why it would be failing the version check. Just to make sure:

Code:

C:\Program Files\Jellyfin\Server>ffmpeg
ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 13-win32 (GCC)
  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      58.  2.100 / 58.  2.100
  libavcodec    60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter    9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample  4. 10.100 /  4. 10.100
  libpostproc    57.  1.100 / 57.  1.100
Hyper fast Audio and Video encoder
usage: ffmpeg [options] [[infile options] -i infile]... {[outfile options] outfile}...
Use -h to get full help or, even better, run 'man ffmpeg'

[TheDreadPirate]

When you ran the installer, did you run it as administrator? You are missing ffmpeg.exe in C:\Program Files\Jellyfin. Or Jellyfin isn't able to access it. Errors all over the place, mostly related to ffmpeg not accessible/present.

The issues with playback appear to be ffmpeg related as well. It is trying to do something with ffmpeg when you start a video. It may be trying to transcode, remux, or extract subtitles and fails. Because ffmpeg isn't present.

Try reinstalling and make sure to right click on the installer and "Run as administrator". Most users don't have to do that but, for whatever stupid Windows jank reason, some users do.

[Dex Luther]

When you ran the installer, did you run it as administrator?  You are missing ffmpeg.exe in C:\Program Files\Jellyfin.  Or Jellyfin isn't able to access it.  Errors all over the place, mostly related to ffmpeg not accessible/present.

The issues with playback appear to be ffmpeg related as well.  It is trying to do something with ffmpeg when you start a video.  It may be trying to transcode, remux, or extract subtitles and fails.  Because ffmpeg isn't present.

Try reinstalling and make sure to right click on the installer and "Run as administrator".  Most users don't have to do that but, for whatever stupid Windows jank reason, some users do.

It was run as admin to install. Also, as I edited my last post, I set permissions to full access to all users.

Also, ffmpeg (and ffprobe) was installed by Jellyfin and are very much in the folder.

Code:

C:\Program Files\Jellyfin\Server>ffmpeg
ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 13-win32 (GCC)
  configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      58.  2.100 / 58.  2.100
  libavcodec    60.  3.100 / 60.  3.100
  libavformat    60.  3.100 / 60.  3.100
  libavdevice    60.  1.100 / 60.  1.100
  libavfilter    9.  3.100 /  9.  3.100
  libswscale      7.  1.100 /  7.  1.100
  libswresample  4. 10.100 /  4. 10.100
  libpostproc    57.  1.100 / 57.  1.100
Hyper fast Audio and Video encoder
usage: ffmpeg [options] [[infile options] -i infile]... {[outfile options] outfile}...

Use -h to get full help or, even better, run 'man ffmpeg'

[theguymadmax]

Code:

with working directory 'C:\Program Files\Jellyfin\Server\jellyfin-windows-tray'. Access is denied.

This leads me to believe that your environmental paths for Jellyfin that's overriding the defaults.

1. In the start menu or a run box type “sysdm.cpl” and open that up.
   
2. Navigate to Advanced -> Environment Variables
   
3. In User Variables- click path, then choose edit. If there is a path for jellyfin, then delete it
   
4. Do the same thing for the System Variables.
   
5. Restart system.
   

[Dex Luther]

Code:

with working directory 'C:\Program Files\Jellyfin\Server\jellyfin-windows-tray'. Access is denied.

This leads me to believe that your environmental paths for Jellyfin that's overriding the defaults.

The only thing in my environmental paths having anything to do with Jellyfin is this

[theguymadmax]

You could try adding

Code:

C:\Program Files\Jellyfin\Server\

as a path to your user variables. Restart for good measure.

[theguymadmax]

The only thing in my environmental paths having anything to do with Jellyfin is this

It would have an entry in the path variable, click edit to see the full list. Check both user and system.