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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Password Reset Issues

     
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    Password Reset Issues

    quickshepherd
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    Junior Member

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    Joined: 2024 Nov
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    Country:United Kingdom
    #1
    2024-11-27, 10:19 PM
    Hello.
    I recently had a SSD crash, meaning I had to completely start my server from scratch.
    All was okay until just today I was prompted for my login on my host. After trying to log in a few times it kept saying my details were incorrect (they are correct) and whenever I try to reset my password it keeps saying "please try again with your home network"
       

    I am not running behind a proxy, no VPNs, no weird firewall stuff happening.
    No clue what's going on, appreciate any help.

    Thx!
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
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    Country:United States
    #2
    2024-11-27, 11:40 PM
    ctrl+f5 or clear your browser cache. You are likely seeing a cached page.

    [Image: attachment.php?aid=5082]
    [Image: attachment.php?aid=5083]
    [Image: attachment.php?aid=5084]
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    quickshepherd
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    Junior Member

    Posts: 3
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    Joined: 2024 Nov
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    Country:United Kingdom
    #3
    2024-11-28, 08:37 PM
    (2024-11-27, 11:40 PM)TheDreadPirate Wrote: ctrl+f5 or clear your browser cache.  You are likely seeing a cached page.

    [Image: attachment.php?aid=5082]
    [Image: attachment.php?aid=5083]
    [Image: attachment.php?aid=5084]

    Hey, thanx for the reply although this didn't solve the issue.
    Anything else I should try before just starting over again again...
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-11-28, 09:39 PM
    What OS? If you want to start over we can ensure that it is a fresh setup.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    quickshepherd
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Nov
    Reputation: 0
    Country:United Kingdom
    #5
    2024-11-29, 06:47 PM
    Windows 11!
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-11-29, 08:24 PM
    Check in C:\ProgramData\Jellyfin or C:\Users\yourUser\appdata\local\jellyfin. Look for existing data.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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