HLS Error

[Barbuslex]

Hello,

I have an error when i try play my media : 



I have try on Edge and Firefox (lastest version). Same issue.

Here the log file :
  transcode.txt (Size: 18.71 KB / Downloads: 7)

Could you help me please ?

Thanks

[bitmap]

Can you provide your Jellyfin logs somewhere like privatebin.net? The ffmpeg log looks like a premature stop, but nothing on the Jellyfin side.

[Barbuslex]

Can you provide your Jellyfin logs somewhere like privatebin.net? The ffmpeg log looks like a premature stop, but nothing on the Jellyfin side.

Thanks you for you reply.

I have retry now. Here le jellyfin log: https://pastebin.com/V1hzySvn
Here the new transcoding log : 
  FFmpeg.Transcode-2025-07-22_22-51-42_30ce1c3997b6ac3709b627cd36d00ea9_00b38a45.txt (Size: 81.76 KB / Downloads: 4)

[bitmap]

Are you accessing from inside the same network as your Jellyfin server? I see the watch request, then the websocket opens, closes, opens, closes, and the transcode gets killed. I'm wondering if it's a websocket issue, though that would only apply if your Jellyfin server is remote OR you're accessing from your domain without a hairpin to redirect to local.

[Barbuslex]

Are you accessing from inside the same network as your Jellyfin server? I see the watch request, then the websocket opens, closes, opens, closes, and the transcode gets killed. I'm wondering if it's a websocket issue, though that would only apply if your Jellyfin server is remote OR you're accessing from your domain without a hairpin to redirect to local.

Here my infrastructure :

jellyfin.myserver.com --> nginxproxymanager (443) --> jellyfin server (windows)

I have try immediatly on windows on : http://127.0.0.1:8096

On 127.0.0.1 i don't have any HLS error but the player is in black screen too and turn in loop too.

I have download another version of my video and it's work... it seems the transcoding problem is caused by video/audio format.

Here the good video :


Here the bad video :


I don't know what i can do more ?

[bitmap]

Not enough info here to really make a conclusion. The video may be a bad encode or corrupt, but the only difference here is E-AC3 vs. AC3 audio, which shouldn't make any difference. You can try a mediainfo or ffprobe command to dig deeper into the file metadata, but there's nothing to really diagnose other than possible corrupt media.