No video on nvidia shield

[tiaguituh05]

Hi,

I'm having a issue where when I try to remote stream a movie to my nvidia shield, the audio and subtitles work fine, but there is no video. Although If I use the jellyfin app on my LG TV, the video works fine. I've seen this happen with two different movies already, here is the detail of the latest.

Until Dawn (2025) Remux-2160p
Container: mkv
Path: /movies/Until Dawn (2025)/Until Dawn (2025) Remux-2160p.mkv
Size: 61490 MB

Video
Title: 4K HEVC Dolby Vision Profile 7.6 (HDR10)
Codec: HEVC
AVC: No
Profile: Main 10
Level: 153
Resolution: 3840x2160
Aspect ratio: 16:9
Anamorphic: No
Interlaced: No
Framerate: 23.976025
Bitrate: 83372 kbps
Bit depth: 10 bit
Video range: HDR
Video range type: HDR10
DV title: Dolby Vision Profile 7.6 (HDR10)
DV version major: 1
DV version minor: 0
DV profile: 7
DV level: 6
DV rpu preset flag: 1
DV el preset flag: 1
DV bl preset flag: 1
DV bl signal compatibility id: 6
Color space: bt2020nc
Color transfer: smpte2084
Color primaries: bt2020
Pixel format: yuv420p10le
Ref frames: 1

Audio
Title: Italian - DTS-HD MA - 5.1 - Default
Language: ita
Codec: DTS
AVC: No
Profile: DTS-HD MA
Layout: 5.1
Channels: 6 ch
Bitrate: 2230 kbps
Sample rate: 48000 Hz
Bit depth: 16 bit
Default: Yes
Forced: No
External: No

Subtitle
Title: Forced - Italian - Default - SUBRIP
Language: ita
Codec: SUBRIP
AVC: No
Default: Yes
Forced: No
External: No

Audio
Title: English - Dolby TrueHD + Dolby Atmos - 7.1
Language: eng
Codec: TRUEHD
AVC: No
Profile: Dolby TrueHD + Dolby Atmos
Layout: 7.1
Channels: 8 ch
Bitrate: 3945 kbps
Sample rate: 48000 Hz
Bit depth: 24 bit
Default: No
Forced: No
External: No

Audio
Title: English - Dolby Digital - 5.1
Language: eng
Codec: AC3
AVC: No
Layout: 5.1
Channels: 6 ch
Bitrate: 640 kbps
Sample rate: 48000 Hz
Default: No
Forced: No
External: No

Subtitle
Title: English - SUBRIP
Language: eng
Codec: SUBRIP
AVC: No
Default: No
Forced: No
External: No

Subtitle
Title: SDH - English - Hearing Impaired - SUBRIP
Language: eng
Codec: SUBRIP
AVC: No
Default: No
Forced: No
External: No

Subtitle
Title: Italian - SUBRIP
Language: ita
Codec: SUBRIP
AVC: No
Default: No
Forced: No
External: No

Subtitle
Title: Pob - SUBRIP - External
Language: pob
Codec: SUBRIP
AVC: No
Default: No
Forced: No
External: Yes

Subtitle
Title: Portuguese - SUBRIP - External
Language: por
Codec: SUBRIP
AVC: No
Default: No
Forced: No
External: Yes

I'm using jellyfin Server version:
10.10.7
Web version
10.10.7
Build version
10.10.7

I've tried some solution I found in the forum without success:
 - Tried to remove any custom CSS
 - Tried to delete  jellyfinmediaplayer.conf

I will attach the log files and FFmpegl log.

Thank you!

[Nicolas_Ger]

Because the LG TV’s native player supports Dolby Vision Profile 7 directly from MKV, while the NVIDIA Shield’s Android player only supports Profiles 5 and 8.1. So Jellyfin has to remux or transcode Profile 7 for the Shield, but can direct play it to the LG. Try convert Profile 7.6 to 8.1 (dovi_tool)