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    Jellyfin Forum Support Troubleshooting SOLVED: Cannot Create New Account After Several Re-Installs

     
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    SOLVED: Cannot Create New Account After Several Re-Installs

    unboundkronic
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    #1
    2025-09-25, 02:36 AM (This post was last modified: 2025-09-25, 02:38 AM by unboundkronic. Edited 1 time in total.)
    I have been attempting to create a new jellyfin account for the past hour on Ubunu with no luck.

    As dreaded pirate recommended, I changed the startup wizard to false, cleared cookies and cache, and tried opening the browser on an incognito window. It still prompts me to login.

    I used the following commands to uninstall/reinstall:

     sudo apt purge jellyfin

     sudo apt autoremove

     sudo apt clean

    RESTARTED UBUNTU

    wget -O- https://repo.jellyfin.org/install-debuntu.sh | sudo bash



    Does anyone know a solution?


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    theguymadmax
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    #2
    2025-09-25, 04:20 PM
    You may need to delete the program data folder after uninstalling if you want to start fresh:

    sudo rm -rf /var/lib/jellyfin
    sudo rm -rf /etc/jellyfin
    sudo rm -rf /var/log/jellyfin

    Then reinstall using the script.
    unboundkronic
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    #3
    2025-09-25, 05:08 PM
    (2025-09-25, 04:20 PM)theguymadmax Wrote: You may need to delete the program data folder after uninstalling if you want to start fresh:

    sudo rm -rf /var/lib/jellyfin
    sudo rm -rf /etc/jellyfin
    sudo rm -rf /var/log/jellyfin

    Then reinstall using the script.

    I will try this now and get back with you.
    unboundkronic
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    #4
    2025-09-25, 06:32 PM
    (2025-09-25, 04:20 PM)theguymadmax Wrote: You may need to delete the program data folder after uninstalling if you want to start fresh:

    sudo rm -rf /var/lib/jellyfin
    sudo rm -rf /etc/jellyfin
    sudo rm -rf /var/log/jellyfin

    Then reinstall using the script.

    This ended up working, thank you!
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