SOLVED: Playback error "This client isn't compatible..."

[TheDreadPirate]

In the mean time, would you be able to tell me how to pull these ‘full’ logs? The logs I shared previously were pulled by selecting ‘logs’ from the system tray icon and saving the latest file in its entirety. If there is another method, I am unaware of it.

This is what I mean.  Go to the log directory and save/copy the latest log.

Btw, I looked in the troubleshooting forum guide and FAQ, but it didn’t have any instructions on ‘full’ logs, just that ‘debug level’ was best. Perhaps I’m looking in the wrong place, but it may help many of us new users to link to a guide from there.

I've never found debug logging to be helpful with jellyfin.  At least not with playback issues.  It just clutters the log more.