2024-02-02, 02:38 AM
Last night my mom was trying to watch a video and every time she played it after about a minute it would just go black screen no sound and then kick us to our tv's built in screensaver. I'm pretty sure it was the specific file causing an issue because others did not have this issue but I would like to know why so I can avoid it in the future.
Not sure how to share logs but I do have them from that night and if needed I can share a link to the specific file if that is allowed.
The way the system is running is from a mini pc running windows and the client is the chromecast with google tv. The file was a 2k hdr video which every other file we use is the same so I'm not to sure but like I said I can try and provide whatever else may be needed to help diagnose the issue.
Not sure how to share logs but I do have them from that night and if needed I can share a link to the specific file if that is allowed.
The way the system is running is from a mini pc running windows and the client is the chromecast with google tv. The file was a 2k hdr video which every other file we use is the same so I'm not to sure but like I said I can try and provide whatever else may be needed to help diagnose the issue.