2024-02-13, 09:40 PM
Hello, i've been working on resolving an issue for the last couple days without success so i thought i would try and get some help!
I have been using Jellyfin fine for a year or so, has worked quite well. I installed a new firewall, and the IP address for the server changed and it hasn't been able to get metadata since.
When i try and search to identify items its just times out. Log files just say there was no response from TheMovieDB and The Open Movie Database after 100 seconds and stops. Also, oddly, when I try to look at the plugin catalog it just hangs and i get a spinning wheel forever. I am only using the default repository. Have tried removing it and adding it again, does the same thing.
From the server itself it looks like its able to get to the internet just fine. DNS works. I have a plex server running on the same server without any issues.
Not sure how to troubleshoot, if the connection to the databases it gets the metadata from is just timing out, i would expect that to be some kind of network problem, but everything seems to be working find from that respect. The log files don't really indicate why there is a problem, the only error is that the connection times out.
If anyone has any suggestions on what to do next i would appreciate it. Running Jellyfin server 10.8.13 on Ubuntu 20.04.
I have been using Jellyfin fine for a year or so, has worked quite well. I installed a new firewall, and the IP address for the server changed and it hasn't been able to get metadata since.
When i try and search to identify items its just times out. Log files just say there was no response from TheMovieDB and The Open Movie Database after 100 seconds and stops. Also, oddly, when I try to look at the plugin catalog it just hangs and i get a spinning wheel forever. I am only using the default repository. Have tried removing it and adding it again, does the same thing.
From the server itself it looks like its able to get to the internet just fine. DNS works. I have a plex server running on the same server without any issues.
Not sure how to troubleshoot, if the connection to the databases it gets the metadata from is just timing out, i would expect that to be some kind of network problem, but everything seems to be working find from that respect. The log files don't really indicate why there is a problem, the only error is that the connection times out.
If anyone has any suggestions on what to do next i would appreciate it. Running Jellyfin server 10.8.13 on Ubuntu 20.04.