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    Jellyfin Forum Support Troubleshooting SOLVED: Cant get videos to play

     
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    SOLVED: Cant get videos to play

    Attempting to set up jellyfin on truenas, however my videos wont play.
    Slugger 94
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Mar
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    #1
    2024-03-31, 06:35 PM (This post was last modified: 2024-03-31, 06:41 PM by Slugger 94. Edited 1 time in total.)
    I'm using TrueNAS scale, and I downloaded the jellyfin APP on it.
    I set up 3 different Locations for video storage so I can organize my files smoothly (working as intended. videos all show up in the correct location on Jellyfin, despite not being able to play.)

    Media file type:
    MP4 (recorded on iPhone and uploaded to PC then to the NAS jellyfin file)
    Hardware:
    Old dell OptiPlex 790 w/ i5-2400
    Drive is 750gb HDD
    App Version: 10.8.13.1
    Chart Version: 1.2.7
    ___________________________________________________________________________________
    • I keep getting this when attempting to play a video
    "This client isn't compatible with the media and the server isn't sending a compatible media format."
    • ffmpeg. transcode Log reports
    " test-1.mp4: Permission denied "
    • the log in TrueNAS reports:
    ...."Slow HTTP Response from http://192.168.0.103:30013/Sessions/Playing/Stopped to 192.168.0.104 in 0:00:01.5160504 with Status Code 204"

    - I can't find a solution for either of these error reports.

    ffmpeg.transcode LOG:
    /videos/7487f4c0-45c2-c368-60b4-4b96f83e31e8/live.m3u8

    {"Protocol":0,"Id":"7487f4c045c2c36860b44b96f83e31e8","Path":"/media/Home_videos/5 lifts, video-1, test-1.mp4","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mp4","Size":null,"Name":"5 lifts, video-1, test-1","IsRemote":false,"ETag":"8bf6ad010969a1a538defba3ef3311f4","RunTimeTicks":null,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[],"MediaAttachments":[],"Formats":[],"Bitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":null,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

    /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -f mp4 -autorotate 0 -i file:"/media/Home_videos/5 lifts, video-1, test-1.mp4" -map_metadata -1 -map_chapters -1 -threads 0 -sn -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_base_url "hls/39d4768f48b4bb337684aa4fbb327068/" -hls_segment_filename "/config/transcodes/39d4768f48b4bb337684aa4fbb327068%d.ts" -hls_playlist_type event -hls_list_size 0 -y "/config/transcodes/39d4768f48b4bb337684aa4fbb327068.m3u8"


    ffmpeg version 5.1.4-Jellyfin Copyright © 2000-2023 the FFmpeg developers
    built with gcc 10 (Debian 10.2.1-6)
    configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
    libavutil 57. 28.100 / 57. 28.100
    libavcodec 59. 37.100 / 59. 37.100
    libavformat 59. 27.100 / 59. 27.100
    libavdevice 59. 7.100 / 59. 7.100
    libavfilter 8. 44.100 / 8. 44.100
    libswscale 6. 7.100 / 6. 7.100
    libswresample 4. 7.100 / 4. 7.100
    libpostproc 56. 6.100 / 56. 6.100
    file:/media/Home_videos/5 lifts, video-1, test-1.mp4: Permission denied
    END OF LOG

    NAS LOG
    2024-03-31 14:11:21.972140-04:00at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
    2024-03-31 14:11:21.972158-04:00at Jellyfin.Server.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
    2024-03-31 14:11:21.972176-04:00at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
    2024-03-31 14:11:21.972194-04:00at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
    2024-03-31 14:11:21.972212-04:00at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
    2024-03-31 14:11:21.972230-04:00at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
    2024-03-31 14:11:21.972248-04:00at Jellyfin.Server.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
    2024-03-31 14:11:21.972267-04:00at Jellyfin.Server.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
    2024-03-31 14:11:21.972285-04:00at Jellyfin.Server.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
    2024-03-31 14:11:21.972304-04:00at Jellyfin.Server.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
    2024-03-31 14:11:23.161821-04:00[18:11:23] [INF] [68] Jellyfin.Api.Helpers.TranscodingJobHelper: Deleting partial stream file(s) /config/transcodes/b0936093ba8f6afbba01639d68195daf.m3u8
    2024-03-31 14:11:23.161997-04:00[18:11:23] [INF] [68] Jellyfin.Api.Helpers.TranscodingJobHelper: Deleting partial stream file(s) /config/transcodes/39d4768f48b4bb337684aa4fbb327068.m3u8
    2024-03-31 14:11:24.664598-04:00[18:11:24] [INF] [80] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app Jellyfin Media Player 1.9.1 playing 5 lifts, video-1, test-1. Stopped at 0 ms
    2024-03-31 14:11:24.674729-04:00[18:11:24] [WRN] [80] Jellyfin.Server.Middleware.ResponseTimeMiddleware: Slow HTTP Response from http://192.168.0.103:30013/Sessions/Playing/Stopped to 192.168.0.104 in 0:00:01.5160504 with Status Code 204
    END OF LOG

    Any help would mean a LOOOOT!
    -Thank you in advance!
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    Messages In This Thread
    Cant get videos to play - by Slugger 94 - 2024-03-31, 06:35 PM
    RE: Cant get videos to play - by TheDreadPirate - 2024-03-31, 09:48 PM
    RE: Cant get videos to play - by Slugger 94 - 2024-03-31, 10:20 PM
    RE: Cant get videos to play - by Slugger 94 - 2024-03-31, 10:44 PM
    RE: Cant get videos to play - by TheDreadPirate - 2024-03-31, 10:51 PM
    RE: Cant get videos to play - by dominique cook - 2025-04-14, 08:00 PM

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