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    Jellyfin Forum Support Troubleshooting [SOLVED] HW tone mapping failure (QSV)

     
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    [SOLVED] HW tone mapping failure (QSV)

    HDR content fails to transcode using Intel QSV with tone mapping enabled
    cosmicvoyager
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    Country:Netherlands
    #1
    2024-07-10, 10:20 AM (This post was last modified: 2024-07-10, 01:38 PM by cosmicvoyager. Edited 6 times in total.)
    Hi,

    I am running Jellyfin in Docker using the Linuxserver image on a Debian machine. My server runs a 10th gen Intel i5 and I have enabled hardware transcoding with Intel QSV. in JF parameters. Transcoding SDR media works flawlessly, so does HDR media but only with tone mapping disabled. As soon as I enable tone mapping the the file does not start and I get 'Playback failed due to a fatal player error.'. The transcode logs shows the following :
    Code:
     ffmpeg version 6.0.1-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
      built with gcc 11 (Ubuntu 11.4.0-1ubuntu1~22.04)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec    60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter    9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample  4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    libva info: VA-API version 1.21.0
    libva info: Trying to open /usr/lib/jellyfin-ffmpeg/lib/dri/iHD_drv_video.so
    libva info: Found init function __vaDriverInit_1_21
    libva info: va_openDriver() returns 0
    [AVHWDeviceContext @ 0x55f17ec74500] Failed to get number of OpenCL platforms: -1001.
    Device creation failed: -19.
    Failed to set value 'opencl=ocl@va' for option 'init_hw_device': No such device
    Error parsing global options: No such device

    I tried enabling/disabling the VPP option but no changes. I left all Tone Mapping parameters to their default value.

    Any input appreciated !

    Edit: I installed the intel-opencl-icd package which was not installed. By running the clinfo command on the host machine, I can see an openCL device listed. However, when running the same command insde the jellyfin docker container, no openCL devices are found. I made sure to add the jellyfin user to the render group but that did not help.
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    Messages In This Thread
    [SOLVED] HW tone mapping failure (QSV) - by cosmicvoyager - 2024-07-10, 10:20 AM
    RE: HW tone mapping failure (QSV) - by fract - 2024-07-10, 10:53 AM
    RE: HW tone mapping failure (QSV) - by cosmicvoyager - 2024-07-10, 11:22 AM
    RE: HW tone mapping failure (QSV) - by fract - 2024-07-10, 01:11 PM
    RE: HW tone mapping failure (QSV) - by cosmicvoyager - 2024-07-10, 01:26 PM
    RE: HW tone mapping failure (QSV) - by fract - 2024-07-10, 01:29 PM

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