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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Cannot Play Medial Files-Fatal Player Error

     
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    Cannot Play Medial Files-Fatal Player Error

    Player Fatal Error
    Melanie
    Offline

    Junior Member

    Posts: 10
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #1
    2024-08-25, 11:40 PM
    Hello,

    I am having issues playing my media file on Jellyfin current version updated new hard drive as well no issues with the drive but when I click play in the file I get an error ftal player error? Can anyone please help a lady out? Windows all updated I am attaching logs hope someone can help me asapSmiling-face?


    Kind Reagrds,
    Mel Weary-face


    Logs:

     {"Protocol":0,"Id":"95a6ba8a460b116f0fea78fdaf1e4284","Path":"D:\\The Adventures of Tintin\\S01\\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mov,mp4,m4a,3gp,3g2,mj2","Size":1825558912,"Name":"The Adventures of Tintin_S01E01_The crab with the golden claws - part 1","IsRemote":false,"ETag":"8d6d447870c54a5072dfdf511186765e","RunTimeTicks":15632000000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":"avc1","Language":"und","ColorRange":null,"ColorSpace":"bt709","ColorTransfer":"bt709","ColorPrimaries":"bt709","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/12800","CodecTimeBase":null,"Title":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"1080p H264 SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"ChannelLayout":null,"BitRate":9112423,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1080,"Width":1920,"AverageFrameRate":25,"RealFrameRate":25,"Profile":"High","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":40,"IsAnamorphic":null},{"Codec":"eac3","CodecTag":"ec-3","Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/48000","CodecTimeBase":null,"Title":"USP Sound Handler","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"USP Sound Handler - English - Dolby Digital\u002B - Stereo - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":"stereo","BitRate":224000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"png","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/90000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":null,"NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":375,"Width":500,"AverageFrameRate":null,"RealFrameRate":90000,"Profile":null,"Type":3,"AspectRatio":"4:3","Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"rgb24","Level":-99,"IsAnamorphic":null}],"MediaAttachments":[{"Codec":"png","CodecTag":"[0][0][0][0]","Comment":null,"Index":2,"FileName":null,"MimeType":null,"DeliveryUrl":null}],"Formats":[],"Bitrate":9342675,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

    ffmpeg -analyzeduration 200M -probesize 1G -fflags +genpts  -i file:"D:\The Adventures of Tintin\S01\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 2 -ab 256000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a-1.mp4" -start_number 0 -hls_segment_filename "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\Users\digit\AppData\Local\Jellyfin\transcodes\b773e4aac5ed8aa413fa86500e90313a.m3u8"


    ffmpeg version 6.0.1-Jellyfin Copyright © 2000-2023 the FFmpeg developers
      built with gcc 13-win32 (GCC)
      configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      58.  2.100 / 58.  2.100
      libavcodec    60.  3.100 / 60.  3.100
      libavformat    60.  3.100 / 60.  3.100
      libavdevice    60.  1.100 / 60.  1.100
      libavfilter    9.  3.100 /  9.  3.100
      libswscale      7.  1.100 /  7.  1.100
      libswresample  4. 10.100 /  4. 10.100
      libpostproc    57.  1.100 / 57.  1.100
    fileGrinning-face:\The Adventures of Tintin\S01\The Adventures of Tintin_S01E01_The crab with the golden claws - part 1.mp4: Permission denied
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    Messages In This Thread
    Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-25, 11:40 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by TheDreadPirate - 2024-08-25, 11:51 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-25, 11:52 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-26, 12:02 AM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-26, 12:08 AM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-26, 12:22 AM
    RE: Cannot Play Medial Files-Fatal Player Error - by TheDreadPirate - 2024-08-26, 02:32 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-26, 02:52 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-27, 10:54 AM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-27, 11:30 AM
    RE: Cannot Play Medial Files-Fatal Player Error - by TheDreadPirate - 2024-08-27, 02:10 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by TheDreadPirate - 2024-08-28, 10:08 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-29, 07:31 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by TheDreadPirate - 2024-08-29, 08:21 PM
    RE: Cannot Play Medial Files-Fatal Player Error - by Melanie - 2024-08-30, 11:02 AM

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