2024-09-14, 07:34 PM
Optimum finally straightened out the modem/router, GATEWAY 6e, that I received over 2 weeks ago.
Yesterday, Sept 13 @ 8AM, an optimum tech showed me
how to do port forwarding on the Gateway 6e.
The result was not immediate.
Then,he said, to wait 3 hours.
On Sep 13, at 4 PM, I went to the store in the Patriot Center.
I told James of my 2 week old plight and he scheduled a tech, for WED Sept. 18.
The problem existed with Altice_Optimum_Suddenlink and their new Gateway6e modem/router.
I would not have neeed a new modem/router, but the idiot person at Optimum said it must be the router, to take it back.
I took it back, later that afternoon. I saw an Optimum truck with a repair man up on the pole.
He fixed what was wrong, in the cable.
Some good folks at Optimum (no last names, wouldn't want mine either, if I worked for Optimum)
James at the Patriot Center in Parkerburg, WV, Lindsay in Southern WV, and Faig (somewhere in the world), who showed me how to port forward. Time spent in the Optimum office is terribl,e because their system is sooo slow.
I do not understand since I am on 1GB sevice.
Many problems with the Gateway6 router, the last one was that it would not connect Jellyfin.
I descheduled the tech.
Sept 14,after 10:30 AM the port forwarding started working, after 27 hours.
Now I can receive the Jellyfin server on all PC's and on the TV, and other Roku devices.
Yesterday, Sept 13 @ 8AM, an optimum tech showed me
how to do port forwarding on the Gateway 6e.
The result was not immediate.
Then,he said, to wait 3 hours.
On Sep 13, at 4 PM, I went to the store in the Patriot Center.
I told James of my 2 week old plight and he scheduled a tech, for WED Sept. 18.
The problem existed with Altice_Optimum_Suddenlink and their new Gateway6e modem/router.
I would not have neeed a new modem/router, but the idiot person at Optimum said it must be the router, to take it back.
I took it back, later that afternoon. I saw an Optimum truck with a repair man up on the pole.
He fixed what was wrong, in the cable.
Some good folks at Optimum (no last names, wouldn't want mine either, if I worked for Optimum)
James at the Patriot Center in Parkerburg, WV, Lindsay in Southern WV, and Faig (somewhere in the world), who showed me how to port forward. Time spent in the Optimum office is terribl,e because their system is sooo slow.
I do not understand since I am on 1GB sevice.
Many problems with the Gateway6 router, the last one was that it would not connect Jellyfin.
I descheduled the tech.
Sept 14,after 10:30 AM the port forwarding started working, after 27 hours.
Now I can receive the Jellyfin server on all PC's and on the TV, and other Roku devices.