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    Jellyfin Forum Support Troubleshooting Issues with 4K files/playback

     
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    Issues with 4K files/playback

    The file is there but nothing happens when i click it to play it.
    evilii
    Offline

    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2024 Dec
    Reputation: 0
    Country:Sweden
    #1
    2024-12-06, 10:39 AM (This post was last modified: 2024-12-06, 01:13 PM by TheDreadPirate. Edited 1 time in total.)
    Hi, 

    I am using Jellyfin from a {Censored - TDP} provider without any problems with 1080p content. Now I try more 2160p and I use the nvidia shield version without DV support. My issue with these 4k files is that I have to switch to Plex in order to play most of them. I am not really sure why. I can see the file in the gui but no metadata is retrevied nor can I click the edit button and when I click to play nothing happens. 

    I pasted part of log after I try click to play and some other ERR below. IS there a setting I could change?

    Code:
    [2024-12-06 10:17:47.125 +00:00] [ERR] [36] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/Users/d6b81ad3982f46969c5106531990e2fa/Items/36b9e8ece6bf143116fa79113e443101".
    System.NullReferenceException: Object reference not set to an instance of an object.
      at Jellyfin.Plugin.Tvdb.Providers.TvdbExternalUrlProvider.GetExternalUrls(BaseItem item)+MoveNext()
      at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
      at System.Linq.Enumerable.SelectManySingleSelectorIterator`2.MoveNext()
      at System.Collections.Generic.LargeArrayBuilder`1.AddRange(IEnumerable`1 items)
      at System.Collections.Generic.SparseArrayBuilder`1.ReserveOrAdd(IEnumerable`1 items)
      at System.Linq.Enumerable.Concat2Iterator`1.ToArray()
      at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
      at System.Linq.OrderedEnumerable`1.ToArray()
      at Emby.Server.Implementations.Dto.DtoService.AttachBasicFields(BaseItemDto dto, BaseItem item, BaseItem owner, DtoOptions options)
      at Emby.Server.Implementations.Dto.DtoService.GetBaseItemDtoInternal(BaseItem item, DtoOptions options, User user, BaseItem owner)
      at Jellyfin.Api.Controllers.UserLibraryController.GetItem(Nullable`1 userId, Guid itemId)
      at lambda_method2556(Closure, Object)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.AwaitableObjectResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
    --- End of stack trace from previous location ---
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()
    --- End of stack trace from previous location ---
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
      at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
      at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
      at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
      at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
      at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
      at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
      at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
      at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
      at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
    [2024-12-06 10:17:50.902 +00:00] [ERR] [8] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/Users/d6b81ad3982f46969c5106531990e2fa/Items/36b9e8ece6bf143116fa79113e443101".
    System.NullReferenceException: Object reference not set to an instance of an object.
      at Jellyfin.Plugin.Tvdb.Providers.TvdbExternalUrlProvider.GetExternalUrls(BaseItem item)+MoveNext()
      at System.Linq.Enumerable.SelectEnumerableIterator`2.MoveNext()
      at System.Linq.Enumerable.SelectManySingleSelectorIterator`2.MoveNext()
      at System.Collections.Generic.LargeArrayBuilder`1.AddRange(IEnumerable`1 items)
      at System.Collections.Generic.SparseArrayBuilder`1.ReserveOrAdd(IEnumerable`1 items)
      at System.Linq.Enumerable.Concat2Iterator`1.ToArray()
      at System.Linq.Buffer`1..ctor(IEnumerable`1 source)
      at System.Linq.OrderedEnumerable`1.ToArray()
      at Emby.Server.Implementations.Dto.DtoService.AttachBasicFields(BaseItemDto dto, BaseItem item, BaseItem owner, DtoOptions options)
      at Emby.Server.Implementations.Dto.DtoService.GetBaseItemDtoInternal(BaseItem item, DtoOptions options, User user, BaseItem owner)
      at Jellyfin.Api.Controllers.UserLibraryController.GetItem(Nullable`1 userId, Guid itemId)
      at lambda_method2556(Closure, Object)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.AwaitableObjectResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.InvokeInnerFilterAsync()
    --- End of stack trace from previous location ---
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.InvokeFilterPipelineAsync()
    --- End of stack trace from previous location ---
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
      at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
      at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
      at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
      at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
      at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
      at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
      at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
      at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
      at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)

    Other errors in log:
    [2024-12-06 02:07:59.365 +00:00] [ERR] [35] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in "Probe Provider"
    [2024-12-06 09:14:44.582 +00:00] [ERR] [30] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/Items/36b9e8ec-e6bf-1431-16fa-79113e443101".
    System.NullReferenceException: Object reference not set to an instance of an object.
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    Messages In This Thread
    Issues with 4K files/playback - by evilii - 2024-12-06, 10:39 AM
    RE: Issues with 4K files/playback - by TheDreadPirate - 2024-12-06, 01:40 PM

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