2025-01-26, 03:13 PM
Hello,
I'm running into an issue that is not as simple as the title makes it sound. I have enabled parental controls for an account to only allow items with tag "*family". When I log in, it works great...only my media that has that tag displays. When I select the media, it will not open and manifests differently depending on the platform:
- Web (Firefox and Chrome on both Windows and MacOS) & iOS: the media simply displays the blue loading circle indefinitely
- Fire TV/Android TV: the media simply disappears but will re-appear if I go back to the home screen and re-enter my library
I tried changing my tag thinking the star (*) was the source of the issue, but to no success. It seems that every tag produces the same problem. I tried to block items with a tag and it seems to work without a problem. A user with no parental controls works just fine.
I'm running v10.10.5 on Windows.
Any help would be very much appreciated!
I'm running into an issue that is not as simple as the title makes it sound. I have enabled parental controls for an account to only allow items with tag "*family". When I log in, it works great...only my media that has that tag displays. When I select the media, it will not open and manifests differently depending on the platform:
- Web (Firefox and Chrome on both Windows and MacOS) & iOS: the media simply displays the blue loading circle indefinitely
- Fire TV/Android TV: the media simply disappears but will re-appear if I go back to the home screen and re-enter my library
I tried changing my tag thinking the star (*) was the source of the issue, but to no success. It seems that every tag produces the same problem. I tried to block items with a tag and it seems to work without a problem. A user with no parental controls works just fine.
I'm running v10.10.5 on Windows.
Any help would be very much appreciated!