2025-03-17, 02:37 PM
(This post was last modified: 2025-03-17, 02:51 PM by itsacoaster. Edited 2 times in total.)
Jellyfin Server: 10.7.7 on Raspbian 10 (Raspberry Pi 4 Model B Rev 1.2)
Roku Client: 2.3.1
On my Roku Ultra LT (4662RW), the Jellyfin client doesn't want to play any files.
I log in successfully and can see all of the various shows, folders, images, etc. But when I select any file to play it, I am greeted with the message:
Error During Playback
There was an error retrieving the data for this item from the server.
It doesn't seem to matter which file type I pick.
For the record, the web browser client seems to work fine. DLNA works fine. It's just the Roku client.
I turned on debugging and the log doesn't seem to have any instructive details. When I select the file, the GetItemList log entry appears but doesn't seem to try loading the file on the server.
Thanks to advance for any help you can provide.
Here are the last ~several lines from the logs:
Roku Client: 2.3.1
On my Roku Ultra LT (4662RW), the Jellyfin client doesn't want to play any files.
I log in successfully and can see all of the various shows, folders, images, etc. But when I select any file to play it, I am greeted with the message:
Error During Playback
There was an error retrieving the data for this item from the server.
It doesn't seem to matter which file type I pick.
For the record, the web browser client seems to work fine. DLNA works fine. It's just the Roku client.
I turned on debugging and the log doesn't seem to have any instructive details. When I select the file, the GetItemList log entry appears but doesn't seem to try loading the file on the server.
Thanks to advance for any help you can provide.
Here are the last ~several lines from the logs:
Code:
[2025-03-17 10:33:45.457 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:45.458 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:45.502 -04:00] [DBG] Error authenticating with "CustomAuthenticationHandler"
MediaBrowser.Controller.Authentication.AuthenticationException: Request does not contain a token.
at Emby.Server.Implementations.HttpServer.Security.AuthService.Authenticate(HttpRequest request)
at Jellyfin.Api.Auth.CustomAuthenticationHandler.HandleAuthenticateAsync()
[2025-03-17 10:33:45.502 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was not authenticated.
[2025-03-17 10:33:46.288 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.290 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.340 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.341 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.366 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.380 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.381 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.398 -04:00] [DBG] "GetItemList" query time (slow): 15.7233ms. Query: "select type,data,EndDate,ChannelId,CommunityRating,IndexNumber,Width,Height,Name,Path,PremiereDate,ParentIndexNumber,ProductionYear,OfficialRating,RunTimeTicks,Size,DateModified,guid,ParentId,Audio,IsInMixedFolder,PrimaryVersionId,Album,CriticRating,IsVirtualItem,SeriesName,SeasonName,SeasonId,SeriesId,ProviderIds,Images,TotalBitrate,ExtraType,ExternalId,OwnerId from TypedBaseItems A where type in ('MediaBrowser.Controller.Entities.TV.Episode','MediaBrowser.Controller.Entities.TV.Season') AND IsVirtualItem=@IsVirtualItem AND SeriesPresentationUniqueKey=@SeriesPresentationUniqueKey Group by PresentationUniqueKey ORDER BY SortName ASC"
[2025-03-17 10:33:46.653 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.
[2025-03-17 10:33:46.653 -04:00] [DBG] AuthenticationScheme: "CustomAuthentication" was successfully authenticated.