2025-03-24, 05:30 AM
Hello, I am having an issue with the Jellyfin app crashing. I am on Linux Mint using Jellyfin as a Flatpak for the player and I am hosting my own server on my Synology device as a docker container. I'm not completely sure if these issues started happening since the app update but I do know that some movies that I have been able to play before without it crashing are now crashing the program now. It's only some movies and shows and I can't find any similarities between them to figure out why these particular movies and shows are making the app crash and not others.
For some reason it is just the app that is crashing. If I switch to playing via a web browser it plays completely fine, but my Synology device isn't powerful enough for transcoding anything above 1080p, so 4K is completely unplayable for me on a web browser, which is why I'd like to get the app working correctly again so it can direct play my 4K movies and shows.
I did look at the server side logs for when the app crashes and these are the two lines that seem to be the only indication of what's going on.
[2025-03-24 05:02:11.584 +00:00] [WRN] [33] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "192.168.0.11" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2025-03-24 05:02:11.737 +00:00] [INF] [33] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.0.11" closed
I'm not sure where I can find the logs for the app side for Flatpak. If they are needed and someone can tell me where to find them I will provide them. Thank you so much
For some reason it is just the app that is crashing. If I switch to playing via a web browser it plays completely fine, but my Synology device isn't powerful enough for transcoding anything above 1080p, so 4K is completely unplayable for me on a web browser, which is why I'd like to get the app working correctly again so it can direct play my 4K movies and shows.
I did look at the server side logs for when the app crashes and these are the two lines that seem to be the only indication of what's going on.
[2025-03-24 05:02:11.584 +00:00] [WRN] [33] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "192.168.0.11" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2025-03-24 05:02:11.737 +00:00] [INF] [33] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.0.11" closed
I'm not sure where I can find the logs for the app side for Flatpak. If they are needed and someone can tell me where to find them I will provide them. Thank you so much