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    Jellyfin Forum Support Troubleshooting Android App Unable to Connect

     
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    Android App Unable to Connect

    Cant connect to my server with android or any app
    David James
    Offline

    Junior Member

    Posts: 2
    Threads: 2
    Joined: 2025 Mar
    Reputation: 0
    #1
    2025-03-27, 12:58 AM
    I have jellyfin installed and finally reachable via browser with a reverse proxy setup.  (jellyfin.mysite.com)  I am able to load the GUI just fine.  I can edit my settings, go to the different folders, favorite items etc etc.  BUT if i want to play a movie, forget about it.  FATAL ERROR every time.  

    I am using cloudflare for which I got an SSL cert from it and loaded that into NPM.  

    NPM Setup:
    http 192.168.1.17 8096
    All Checked off on the bottom

    SSL: Loaded my custom SSL Cert that I use on all my other domain names.  

    Cloudflare: 
    Cname jellyfin @ 60 Proxied

    When I try to load into the android app, i get nothing but error that they are unreachable.  

    My router forwards ports 80,443,8096,8080,4443

    Where in my setup am I going wrong? 

    Code:
    Request URL:
    https://jellyfin.movies.io/videos/a08bcd13-9ac3-3651-6b0c-310842c2fa87/hls1/main/-1.mp4?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzEzNC4wLjAuMCBTYWZhcmkvNTM3LjM2fDE3NDMwMzQ3NTE5MjA1&MediaSourceId=a08bcd139ac336516b0c310842c2fa87&VideoCodec=av1,hevc,h264,vp9&AudioCodec=copy&AudioStreamIndex=1&VideoBitrate=7256998&AudioBitrate=1446167&MaxFramerate=23.976025&PlaySessionId=719bc0d124534d83b262c9724f771c5c&api_key=ea30a325abac4f1685072249b3ebb12b&SubtitleMethod=Encode&TranscodingMaxAudioChannels=2&RequireAvc=false&EnableAudioVbrEncoding=true&Tag=488d66fbd1c12b4439b546ef6da2c052&SegmentContainer=mp4&MinSegments=1&BreakOnNonKeyFrames=True&h264-level=41&h264-videobitdepth=8&h264-profile=high&av1-profile=main&av1-rangetype=SDR,HDR10,HLG&av1-level=19&vp9-rangetype=SDR,HDR10,HLG&hevc-profile=main,main10&hevc-rangetype=SDR,HDR10,HLG&hevc-level=183&hevc-deinterlace=true&h264-rangetype=SDR&h264-deinterlace=true&TranscodeReasons=ContainerBitrateExceedsLimit&runtimeTicks=0&actualSegmentLengthTicks=0
    Request Method:
    GET
    Status Code:
    401 Unauthorized
    Remote Address:
    104.21.23.74:443
    Referrer Policy:
    no-referrer
    alt-svc:
    h3=":443"; ma=86400
    cf-cache-status:
    BYPASS
    cf-ray:
    926aed0a0aca1895-EWR
    content-length:
    0
    date:
    Thu, 27 Mar 2025 00:56:05 GMT
    nel:
    {"success_fraction":0,"report_to":"cf-nel","max_age":604800}
    report-to:
    {"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=zJLKnCFZSw56VXaFkAb8xB3ygzfR2lCMNc0%2F4LxA6ILjZnGx%2FQFXEn9B8VpSrA1o42Ev2rEt7mvlqDA%2BdSmG9YBvEfc2PB26cF1WRRJtS5Bq4MxhNEUubcyBjw9W%2FLeHr28pIf8%3D"}],"group":"cf-nel","max_age":604800}
    server:
    cloudflare
    strict-transport-security:
    max-age=63072000;includeSubDomains; preload
    vary:
    Accept-Encoding
    x-response-time-ms:
    1.0419
    :authority:
    jellyfin.movies.io
    :method:
    GET
    :path:
    /videos/a08bcd13-9ac3-3651-6b0c-310842c2fa87/hls1/main/-1.mp4?DeviceId=TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NCkgQXBwbGVXZWJLaXQvNTM3LjM2IChLSFRNTCwgbGlrZSBHZWNrbykgQ2hyb21lLzEzNC4wLjAuMCBTYWZhcmkvNTM3LjM2fDE3NDMwMzQ3NTE5MjA1&MediaSourceId=a08bcd139ac336516b0c310842c2fa87&VideoCodec=av1,hevc,h264,vp9&AudioCodec=copy&AudioStreamIndex=1&VideoBitrate=7256998&AudioBitrate=1446167&MaxFramerate=23.976025&PlaySessionId=719bc0d124534d83b262c9724f771c5c&api_key=ea30a325abac4f1685072249b3ebb12b&SubtitleMethod=Encode&TranscodingMaxAudioChannels=2&RequireAvc=false&EnableAudioVbrEncoding=true&Tag=488d66fbd1c12b4439b546ef6da2c052&SegmentContainer=mp4&MinSegments=1&BreakOnNonKeyFrames=True&h264-level=41&h264-videobitdepth=8&h264-profile=high&av1-profile=main&av1-rangetype=SDR,HDR10,HLG&av1-level=19&vp9-rangetype=SDR,HDR10,HLG&hevc-profile=main,main10&hevc-rangetype=SDR,HDR10,HLG&hevc-level=183&hevc-deinterlace=true&h264-rangetype=SDR&h264-deinterlace=true&TranscodeReasons=ContainerBitrateExceedsLimit&runtimeTicks=0&actualSegmentLengthTicks=0
    :scheme:
    https
    accept:
    */*
    accept-encoding:
    gzip, deflate, br, zstd
    accept-language:
    en-US,en;q=0.9
    cookie:
    cf_clearance=9jcqTfgYk3gjrP8UF7azapKal86LjGPbeW8kwfxjzao-1743036935-1.2.1.1-Gpx_MOwtxWP91FS3WxG8xVJrjA4YaYtc59hOJf88d3DPIveGXkKZDCqQYEeN_lZh9uzuqdMdt5p2i5ta5iM987CtvHZaEd7HXkSrnbuUjQ6Zm11Tzvhyis14LWsLgjm56fQZsZCdKzmxjde1n2TI_p3JD96jIiTFNcXdeNseDYZdXjubPHNwuda0tOfwwn9rwJMaT5S2Q4pAKomyc7Pk77B6vIBCcjTPP_JgFLIT441ZOrDuQos47zpntEFOR9xItnheCrDQ5D5PwpI7ZjRkXoZlCDKCIpc.UR2Fhv.wVX4uitUfPpB0GKPdKxwltEnDGolDRTmO4N3_ULo7M4k8QpFk6xVvylJ0FGXDm.PqWMd2uj0qwpzDrx1LgKdirnj.dDFA7PuMZPeNZtngWlF0UrxGN1nS6pQnmKg19T3P_nM
    dnt:
    1
    priority:
    u=1, i
    sec-ch-ua:
    "Chromium";v="134", "Not:A-Brand";v="24", "Google Chrome";v="134"
    sec-ch-ua-arch:
    "x86"
    sec-ch-ua-bitness:
    "64"
    sec-ch-ua-full-version:
    "134.0.6998.166"
    sec-ch-ua-full-version-list:
    "Chromium";v="134.0.6998.166", "Not:A-Brand";v="24.0.0.0", "Google Chrome";v="134.0.6998.166"
    sec-ch-ua-mobile:
    ?0
    sec-ch-ua-model:
    ""
    sec-ch-ua-platform:
    "Windows"
    sec-ch-ua-platform-version:
    "15.0.0"
    sec-fetch-dest:
    empty
    sec-fetch-mode:
    cors
    sec-fetch-site:
    same-origin
    user-agent:
    Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/134.0.0.0 Safari/537.36

       
       
       
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    Messages In This Thread
    Android App Unable to Connect - by David James - 2025-03-27, 12:58 AM
    RE: Android App Unable to Connect - by TheDreadPirate - 2025-03-27, 01:15 PM

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