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    Jellyfin Forum Support Troubleshooting access to media

     
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    access to media

    Unable to get access to media folder
    Chris_in_soCal
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    Junior Member

    Posts: 5
    Threads: 2
    Joined: 2025 Apr
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    Country:United States
    #1
    2025-04-21, 08:18 AM
    I have spent days looking for a solution before asking for help on this but I can not find an easy answer.

    I have a Ugreen NAS that I setup about a month ago. Originally I set up two 12TB drives in raid and 2 512GB M2 drives as in/out cache.

    I was happily adding my collection of movies and TV shows and first tried Plex to view them. It was OK but recently Ugreen added Jellyfin as a native app and after trying it out I found it was much better for my needs. Everything was working great.

    This is where the trouble started. Since I was keeping a full backup copy of all my stuff I decided to reconfigure the NAS. I changed the 2 hard drives to JBOD Volume 1 and the 2 M2 drives to JBOD Volume 2.

    After restoring all the files back to Volume1\media Movies, TV Shows and Music Videos I reinstalled docker and Jellyfin to Volume2 for faster performance.

    I was having trouble accessing any of the Jellyfin accounts and after a lot of work and reading here I was able to do the setup again and with a new Jellyfin account log into the web browser.

    I have been unable to add any libraries since it appears that Jellyfin does not have read/write access to the media folder any longer. Under the Ugreen NAS User Management I might have deleted the Jellyfin account. Multiple reinstallations and it has not recreated it.

    I can not find what username and password to use to create it myself to give Jellyfin access to the media folders.

    I hope I have included enough information here to make it an easy fix.

    Thank you for looking and I hope I can be help to others in  the future on this site.
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    Messages In This Thread
    access to media - by Chris_in_soCal - 2025-04-21, 08:18 AM
    RE: access to media - by TheDreadPirate - 2025-04-21, 04:11 PM
    RE: access to media - by Chris_in_soCal - 2025-04-22, 07:48 AM
    RE: access to media - by Chris_in_soCal - 2025-04-24, 08:30 AM

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