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    Jellyfin Forum Support Troubleshooting Roku client crashes on certain files

     
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    Roku client crashes on certain files

    Roku client crashes when playing different files
    weird_hermiston
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    Joined: 2025 Jun
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    Country:United States
    #1
    2025-06-17, 04:17 PM
    Jellyfin version: 10.10.7
    Installed on Raspberry Pi 4 via docker

    n 10.10.7, I can't play some files on the Roku client. It's not all the files of these types, only some of them. 
    I hit play, the playback progress gets stuck at 33% for a minute. Then the screen goes black and I get the following error:
    "Error During Playback
    There was an error retrieving the data for this item from the server."

    Logs:
    https://privatebin.io/?5bf046d3343be7b4#...j7UymWtE4n (jellyfin log) mkv
    https://privatebin.io/?61147615efc525ac#...e4xu6PCbau (transcode log) mkv
    https://privatebin.io/?a9c5abcd3a8ac038#...BhZBeuGacY (jellyfin log) avi
    https://privatebin.io/?192939f0afdcf96e#...kqDGaGVDsR (transcode log) avi
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    Messages In This Thread
    Roku client crashes on certain files - by weird_hermiston - 2025-06-17, 04:17 PM
    RE: Roku client crashes on certain files - by bitmap - 2025-06-19, 12:16 PM

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