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    Jellyfin Forum Support Troubleshooting Roku client crashes on certain files

     
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    Roku client crashes on certain files

    Roku client crashes when playing different files
    weird_hermiston
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    Posts: 1
    Threads: 1
    Joined: 2025 Jun
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    Country:United States
    #1
    2025-06-17, 04:17 PM
    Jellyfin version: 10.10.7
    Installed on Raspberry Pi 4 via docker

    n 10.10.7, I can't play some files on the Roku client. It's not all the files of these types, only some of them. 
    I hit play, the playback progress gets stuck at 33% for a minute. Then the screen goes black and I get the following error:
    "Error During Playback
    There was an error retrieving the data for this item from the server."

    Logs:
    https://privatebin.io/?5bf046d3343be7b4#...j7UymWtE4n (jellyfin log) mkv
    https://privatebin.io/?61147615efc525ac#...e4xu6PCbau (transcode log) mkv
    https://privatebin.io/?a9c5abcd3a8ac038#...BhZBeuGacY (jellyfin log) avi
    https://privatebin.io/?192939f0afdcf96e#...kqDGaGVDsR (transcode log) avi
    bitmap
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    Community Moderator

    Posts: 893
    Threads: 9
    Joined: 2023 Jul
    Reputation: 29
    #2
    2025-06-19, 12:16 PM
    Issues I see:

    Code:
    set_mempolicy: Operation not permitted

    Do you have Jellyfin limited in some way via Docker? Or are you trying to run a RAM disk?

    Code:
    [2025-06-17 10:33:58.302 -05:00] [WRN] [98] Jellyfin.Api.Controllers.DynamicHlsController: cannot serve "/config/transcodes/9c1ae2838b2dec58f5bd364446b266590.ts" as it doesn't exist and no transcode is running

    The expected next file is not present. It could have something to do with canceling playback, but likely a transcode problem.

    There are other issues, such as the peak transcode speed on one of those files being 0.19x which would be unwatchable for hours before it finished. The main issue is that the Raspberry Pi is not powerful enough to transcode. Period. I used one back in the day and it's great if your media direct plays, but transcoding is a non-starter.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
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