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    Jellyfin Forum Support Troubleshooting jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error

     
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    jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error

    hardware transcoding error
    Winifred99
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    Country:Germany
    #2
    Yesterday, 02:02 PM
    Hey fisao,
    I have literally the same hardware and also using the pre-installed UGOS. I can make the Jellyfin app to start in a docker container, make it find the media folder (it finds all the files and lists them in the library), but I could never figure out how to troubleshoot the "Playback failed due to a fatal player error". Docker logs do not show errors, webbrowser dev-tools do not show the error message. For any settings, be that with hardware acceleration or not, with admin docker permission or not, I can't make it work with any file.

    Now is the tricky part. By authenticating into the docker container using ssh, I could check if the ffmpeg is showing any errors with the following command:


    root@xxxxxxxxxxxxConfused-face# /usr/lib/jellyfin-ffmpeg/ffmpeg -i "/data/Music.mp3" -acodec aac -v "debug" -f mp4 /cache/test.mp4


    And the output on interruption was this:


    [in#0/mp3 @ 0x558811278100] Input file #0 (/data/Music.mp3):
    [in#0/mp3 @ 0x558811278100] Input stream #0:0 (audio): 22668 packets read (16726656 bytes); 22667 frames decoded; 0 decode errors (26112384 samples);
    [in#0/mp3 @ 0x558811278100] Total: 22668 packets (16726656 bytes) demuxed
    [AVIOContext @ 0x558811281080] Statistics: 16744448 bytes read, 0 seeks
    Exiting normally, received signal 2.


    so I just assume that ffmpeg _can_ read the file and the problem is in permissions.

    How did you test the transcoding? I seriously wonder why you have no issues with some file formats and with the same software+hardware I get errors.
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    Messages In This Thread
    jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error - by fisao - 2025-06-07, 12:19 PM
    RE: jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error - by Winifred99 - Yesterday, 02:02 PM

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