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    Jellyfin Forum Support Troubleshooting Embedded subtitles not pulled from file

     
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    Embedded subtitles not pulled from file

    Embedded subtitles are not being recognized by jellyfin
    slebbington2
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    #1
    Yesterday, 04:12 PM
    jellyfin version: 10.11.0 docker hotio version

    Issue: My jellyfin instance does not populate the "subtitles" option for certain media i have.
    When i click on media info for said file it also does not show that it contains a subtitle file. 
    However, the same file does show embedded subtitles in my Emby instance so it is not the file that is missing the subtitles, see images. 

    The issue stems from Jellyfin's media scanning i presume

    In mysubtitles settings, i have 
     - Subtitle mode: Always Play
     - Burn subtitles: All

    In my library settings, i have
     - Disable different types of embedded subtitles: Allow All

    I think these are all the settings related to subtitles, so i dont understand what is wrong. 

    https://imgur.com/dU0awuc 

    https://imgur.com/eVsye2h
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    Embedded subtitles not pulled from file - by slebbington2 - Yesterday, 04:12 PM

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